Urgent Care Program Manager, Clinical Practice Manager

Children's Health; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Parental leave

Caregiver leave

Adoption reimbursement

Employee savings plan match

Job summary

Children's Health in Dallas, TX seeks an Urgent Care Program Manager, Clinical Practice Manager to lead clinical operations across acquired practices. The role focuses on on-site assessments, implementation of recommendations, and collaboration with practice leadership to optimize workflows and training.

The position reports to Clinical Operations and oversees Clinical Integration Specialists, with emphasis on patient education materials and system enhancements.

Qualifications

• At least 8 years direct patient care as an RN in varied settings.
• At least 2 years direct pediatric care experience required.
• Ambulatory practice management experience preferred.

Responsibilities

• Perform on-site assessments of clinical workflows and staffing.
• Implement approved clinical and operational recommendations.
• Roll out standardized policies, procedures and workflows.
• Coordinate EMR enhancements with build teams and end users.
• Facilitate clinical training and onboarding of staff.
• Support recruitment during practice integration.
• Track progress and report to leadership.

Skills

RN experience

Pediatric care

Ambulatory care management

Education

BSN

Graduate degree (preferred)

Tools

EPIC EMR

Job description

Job Title & Specialty Area: Urgent Care Program Manager, Clinical Practice Manager

Department: DPMSC Admin

Location: Dallas, Texas

Shift: Monday - Friday 8:30 am - 5:00 pm

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

The Program Manager of Clinical Practice Operations supports the implementation and execution of clinical operational initiatives related to the acquisition and integration of primary care and urgent care practices. This role performs detailed, on-site assessments, coordinates implementation of approved recommendations, and partners closely with practice leadership to operationalize workflows, policies, training, and system enhancements; consults and serves as liaison for clinical documentation enhancements with EPIC build team; guides the development of patient education programs and materials for physician corporation practices. The Program Manager works under the strategic guidance of the Director of Clinical Operations and is accountable for day-to-day execution and progress tracking along with oversight and management of Clinical Integration Specialist(s).

Responsibilities

• Performs detailed on-site assessments of clinical workflows, staffing models, and care processes within acquired practices
• Implements approved clinical and operational recommendations in collaboration with practice leadership and system partners
• Supports rollout of standardized policies, procedures, clinical guidelines, and workflows
• Coordinates EMR enhancements and workflow changes with build teams and end users to ensure adoption
• Facilitates clinical training, onboarding, and competency validation activities in partnership with clinical educators
• Supports recruitment and onboarding processes for clinical staff during practice integration
• Assists in deployment of patient education programs and materials within practices
• Tracks progress, outcomes, and adoption of implemented initiatives; reports status and risks to leadership
• Provides ongoing support to practices during transition and stabilization phases

Work Experience

• At least 8 years Direct patient care experience as an RN in a variety of patient care settings Required
• At least 2 years Direct patient care in a pediatric health care setting Required
• At least 2 years Ambulatory practice; direct patient care and/or management experience Preferred

EDUCATION

• Four-year Bachelor's degree or equivalent experience Bachelor of Science in Nursing Required
• Graduate or professional work or advanced degree; or equivalent experience Graduate or professional work or advanced degree; or equivalent experience Preferred

LICENSES AND CERTIFICATIONS

• Texas RN License Required
• SLS Upon Hire Required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.