Urgent Care Practice Manager Brockton

American Family Care Brockton; Brockton (MA); On-site; USD 41,328 - 50,971; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Flexible schedule

Vision insurance

Dental insurance

Performance bonuses

Job summary

American Family Care Brockton is hiring for a leadership role overseeing daily operations at a fast-paced urgent care clinic. You will supervise front-desk and medical staff, manage supply chains, and collaborate with the Medical Director to ensure high-quality patient care and compliance.

This position requires strong supervisory skills, experience in healthcare operations, and proficiency in EMRs, particularly Experity. You’ll also support business development initiatives while driving excellent patient satisfaction metrics.

Qualifications

• 2+ years supervisory experience in healthcare settings.
• Experience with EMR systems, preferably Experity.
• Strong Excel skills and effective communication.

Responsibilities

• Supervise non-provider staff including medical assistants and front desk.
• Own the Real-Time Eligibility (RTE) workflow.
• Manage supply ordering and vendor relationships.

Skills

Supervisory experience

Healthcare EMR proficiency

Microsoft Excel

Strong communication

Multi-tasking in fast-paced environments

Education

Bachelor's degree in healthcare administration or related field

Tools

Experity EMR

Microsoft Office Suite

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Summary

Lead daily operations of a fast‑paced urgent care focused on efficient, high‑quality patient care. Own the front‑desk Real‑Time Eligibility (RTE) and registration workflow, supervise the medical assistant and front‑desk teams, manage supply ordering and vendor relationships, and partner with the Medical Director on quality, compliance, and growth. Help drive business development — particularly occupational medicine contracts — as the clinic scales.

Core Responsibilities

Operations & Team Leadership

• Supervise, evaluate, and develop all non‑provider staff: medical assistants, x‑ray techs, front‑desk medical receptionists, and other roles
• Lead daily huddles, staff meetings, and in‑service training programs
• Recruit, hire, and onboard new team members
• Partner with the Medical Director to ensure consistent, high‑quality care delivery
• Resolve patient and staff concerns; monitor patient satisfaction and act on feedback

Front‑Desk RTE & Revenue Cycle

• Own the Real‑Time Eligibility (RTE) workflow — verify accuracy of insurance capture at registration, coach registrars on common error patterns, and drive RTE accuracy toward 98%+
• Ensure complete, accurate charge capture on every patient
• Oversee point‑of‑service collections (copays, self‑pay, card‑on‑file)
• Partner with our billing vendor on denial trends, aged AR, and timely‑filing performance
• Review front‑desk procedures and accuracy of all financial transactions

Supply Chain & Vendor Management

• Own McKesson SupplyManager ordering — set par levels, run weekly reorder cadence, prevent stockouts
• Manage relationships with McKesson, lab partner, equipment vendors, and facility services
• Ensure adequate stock of medical and janitorial supplies; maintain facility cleanliness and safety

Business Development (with MD partnership)

• Help identify and pursue occupational medicine contracts (trucking, construction, manufacturing, municipal employers in Plymouth/Norfolk County)
• Support outreach to local employers for DOT physicals, drug screens, pre‑employment exams, and workers' comp partnerships
• Track patient volume trends and contribute to marketing/growth initiatives with our agency partner

Tech & Performance

• Fluent operator of our EMR (Experity) — comfortable navigating, troubleshooting, and training others
• Strong Excel skills (filters, basic formulas, pivot tables) — you'll work with dashboards covering door‑to‑door time, RTE accuracy, denial rate, DSO, and patient volume
• Monitor clinic performance metrics weekly and translate them into action plans
• Ensure staff compliance with company policies, HIPAA, and state/federal regulations

Qualifications

Required

• 2+ years supervisory experience in a medical office, urgent care, or healthcare operations setting
• Fluent with at least one healthcare EMR (Experity strongly preferred; Athena, eClinicalWorks, NextGen, Epic acceptable)
• Comfortable with Microsoft Excel, Outlook, and Word
• Strong written and verbal communication
• Demonstrated ability to manage multiple priorities in a fast‑paced environment

Strongly Preferred

• Bachelor's degree (healthcare administration, business, or related field)
• Clinical or medical office background — prior Medical Assistant, Lead MA, or Front Desk Supervisor experience highly valued
• Familiarity with revenue cycle concepts (RTE, denials, AR aging, timely filing)
• Prior B2B / sales / account management experience — especially in healthcare, workers' comp, or occupational medicine
• Bilingual (Spanish or Haitian Creole / Portuguese a plus given our patient mix)

Mindset we're looking for

• Tech‑savvy and process‑oriented — you naturally look for a better way to run things
• Comfortable rolling up your sleeves: as a single‑site clinic, you'll do both leadership work and hands‑on operational work
• Growth mentality — you treat the clinic's KPIs as personal
• Curious and collaborative — you'll work directly with the Medical Director and learn alongside us

Compensation

$30.00 – $37.00 per hour, depending on experience, plus performance bonus tied to RTE accuracy, denial rate, patient satisfaction, and clinic growth metrics.