Urgent Care Clinical Director - Physician Assistant or Nurse Practitioner

Mercy-GoHealth Urgent Care; West Hartford (CT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching

Paid CME time off and CME budget

Tuition Assistance

Employee Assistance and wellness

Generous PTO

Discounts on services and products

Day shift hours

Job summary

Hartford HealthCare-GoHealth Urgent Care seeks experienced Physician Assistants or Nurse Practitioners with urgent care experience to join our expanding team. The role blends clinical care with leadership and operational oversight across a multi-site geographic region.

Primary responsibilities include directing clinical services, ensuring regulatory compliance, and achieving financial and patient care goals alongside an operations director or VP.

Qualifications

• Master's Degree required for Nurse Practitioners.
• Bachelor's Degree required for Physician Assistants.
• Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or related field.

Responsibilities

• Direct the identification, development, and implementation of programs centered on quality and operational excellence.
• Collaborate to design, develop, and implement policies and practices for center operations.
• Ensure market compliance with federal and state regulations, accreditation organizations, and partner requests.
• Oversee staffing levels and collaborate with talent acquisition to interview and hire new team members.

Skills

Administrative experience

Leadership

Communication

Data analytics

Education

Master's Degree (NP)

Bachelor's Degree (PA)

Tools

MS Word

Excel

PowerPoint

Teams

Outlook

EMR

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area.

At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!

We are seeking experienced Physician Assistants or Nurse Practitioners who have urgent care experience treating both adult and pediatric patients, to join our welcoming and diverse community of providers in the surrounding region. Leadership experience is a must.

Market-leading compensation and benefits include:

• Medical, Dental, Vision, 401k matching
• Paid CME time off plus CME budget, reimbursed professional licenses and dues
• Enhanced Tuition Assistance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Generous Paid time off
• Discounts on services, products and optional coverages - movie tickets, pet insurance, travel and more
• Day shift hours

JOB SUMMARY

Within assigned urgent care centers and geographic region:

• Manages and directs all clinical services, is primarily responsible for the quality of care, clinical regulatory compliance, and the supervision of all clinical caregivers.
• Collaborates across and within regions to share resources, implement improvement initiatives, and optimize clinical, financial, operational, and customer service performance in partnership with the relevant operational leader (operations director or VP)
• Accountable for financial, operational, and clinical goal attainment with operational partner

This role has a 34% administrative requirement and a 66% clinical requirement.

JOB REQUIREMENTS

Education:

• Master's Degree required for Nurse Practitioners
• Bachelor's Degree required for Physician Assistants

Work Experience:

• Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or related field, preferably in a major medical center or health system, required.
• Outstanding communication and management skills, and an ability to work collaboratively with GoHealth staff, management, health system partners, and other stakeholders.
• Must possess recent experience in generally accepted and currently used clinical methods and techniques.

Required Licenses/Certifications:

• Currently licensed as a nurse practitioner, or physician assistant in the State of Connecticut

Additional Knowledge, Skills and Abilities Required:

• Clinical skills commensurate with a practice of evidence-based care and knowledge of standard of care for all common urgent care diagnoses
• Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook § Super-user level skills with a currently in-use electronic medical record.
• Strong experience and skills in presentation of clinical and administrative topics to audiences of clinical and non-clinical staff in both formal in informal settings
• Data analytics

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

In collaboration with operations partner:

Regional Center Leadership

• Direct the identification, development, and implementation of programs centered on quality and operational excellence
• Work collaboratively to facilitate the design, development, and implementation of policies, procedures, and practices related to center operations
• Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests
• Oversee maintenance of appropriate staffing levels center operations staff and providers for all market sites; includes, but not limited to developing the staffing model, collaboration with talent acquisition to interview and hire new team members, and providing guidance to the management team on staffing practices
• Responsible for review and assessment of key performance indicators (KPIs), provide feedback to managers on operational performance, and make recommendations on improvements as needed.
• Enhance market operations by supporting all cross-market initiatives; provides guidance and best practices to OSMs, ensures timelines are met, and develops and implements cross market processes and procedures.
• Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress.
• Responsible for managing market-