Urban Rest Stop Team Member

Low Income Housing Institute

Seattle (WA)

On-site

USD 30,000 - 39,000

Full time

11 days ago

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Benefits offered by this job

Vacation & sick leave

Holidays

Medical, dental, vision

Life and AD&D insurance

Retirement plan (401k)

403b for non-union

Employee assistance program

Travel assistance

Aflac

Job summary

The Low Income Housing Institute (LIHI) is hiring for an Urban Rest Stop Team Member in Ballard, Seattle. This role provides onsite support to patrons, focusing on cleaning, safety, and customer service in a hygiene center setting.

You will work Monday to Friday 6AM-3PM, earn $21.90 to $28.38 per hour, and report to the Urban Rest Stop Manager. The position requires basic English, one year of related experience, and the ability to work with diverse communities.

Qualifications

Able to read, write and communicate in English.
One year relevant experience in cleaning and customer service.
Ability to work with diverse communities respectfully.
Ability to work in a busy, fast-paced environment.
Basic computer skills.

Responsibilities

Ensure clean, safe, welcoming Urban Rest Stop at all times.
Schedule daily showers and laundry appointments.
Monitor facility and patron behavior.
Provide personal assistance to patrons when needed.
Distribute personal care items as requested and when donations are available.
Distribute and monitor shower towel use and return, per procedures.
Enforce Rest Stop Rules and Security Procedures.
Document incidents in Daily Log and report to URS Manager.
Maintain patron database and facility records daily.
Restock cleaning supplies and hygiene items; manage inventory.
Wear PPE and follow PPE protocols.

Skills

Customer service

Communication in English

Diversity & inclusion

Fast-paced environment

Basic computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Ballard URS, Seattle, WA, US

Salary Range: $21.90 To $28.38 Hourly

Posted on: 8/14/2026

Hours: Monday-Friday 6AM-3PM

Reports To: Urban Rest Stop Manager

Pay Range:$21.90-$28.38

Our Urban Rest Stop hygiene centers provide people experiencing homelessness access to showers, toiletries, and laundry services in a clean, safe, respectful environment. As an Urban Rest Stop team member, you\'ll provide onsite support to patrons. This job is 25% customer service, 10% administrative/computer work, and 65% cleaning.

Responsibilities:

Customer Service

Ensure that the Urban Rest Stop provides a clean, safe and welcoming environment at all times.
Schedule appointments for daily use of the showers and laundry facilities.
Monitor use of all agency facilities, and monitor the patrons and their behaviors throughout the facility.
Provides personal assistance to patrons, when necessary.
Distribute personal care items as requested and when donations are available.
Distribute and monitor shower towel use and return, in accordance with agency procedures.
Enforce Rest Stop Rules and Procedures, ensuring the safety and security of patrons and staff at all times.
Mediate and de-escalarate conflicts and model appropriate problem solving strategies.
Implement Rest Stop Security Procedures, when necessary.
Document all such incidents in Daily Log and submit Incident Report to URS Manager and all URS staff.
Provide information to Urban Rest Stop patrons regarding resources etc as needed.
Contact other community agencies when specific patron assistance is required, i.e. Public Health, and Seattle Police Officers.
Must wear a mask at all times while on-site.
Maintain Daily Log of Urban Rest Stop activities, including incident reports when they arise.
Inform URS Manager of any incidents that occur as soon as possible, either formally via incident report or informally.
Restock and sort consumable and cleaning supplies, ensuring a continuous supply for Rest Stop. Inventory to be secured and managed for best use of agency property and funds.
Stock and sort donated and purchased hygiene supplies, such as: razors, diapers, toothbrushes, etc.
Collect facility use information on Rest Stop patrons daily. Update and maintain patron database daily.
Follow agency procedures as detailed within the Urban Rest Stop Procedures Manual.
Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
Engage with assigned training and comply with training deadlines.

Cleaning

Clean the Urban Rest Stop in accordance with daily cleaning schedule.
Maintain a high level of facility cleanliness at all times, including spot and emergency cleaning tasks.
Monitor the condition of the Rest Stop facility. Report any maintenance or repair concerns to the Team Leader.
Works cooperatively with the Team Leader, URS Manager and volunteers to ensure the Urban Rest Stop success.
Participate in staff meetings.
Foster a clean and safe environment.
Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
Other duties as assigned.

Minimum Qualifications:

Able to read, write and communicate in English.
One year relevant experience i.e. cleaning and customer service.
Ability to work effectively and respectfully with staff and patrons who represent diverse cultural, economic, social, and ethnic communities, sexual orientations, and physical and mental abilities.
Ability to work in a busy, fast paced environment.
Basic computer skills.

Preferred qualifications:

Previous home health aide, nursing/psychiatric aide, orderly, chore service, social service assistant/aide or janitorial experience of one year in a commercial, private, health or social service agency setting.
Previous work experience in a comparable, social service environment, such as a Homeless shelter, Transitional Housing, multi-service center or other direct human services provision.
Ability and experience in successful conflict resolution and de-escalation.
Previous work experience and ability to work with Safe Harbors database.

Physical Requirements for this position can be foundhere .

Other Requirements:

Must have reliable transportation.
Must pass criminal background check and drug screen.

Upon Hire:

After 90 days of hire, you will be required to complete First Aid/CPR certifications.

Due to the patrons that we serve at this location, masks are required to be worn by all employees at this site.

Benefits for this position (pro-rated for part time employees)

Generous vacation and sick leave
10 paid holidays and 1 floating holiday
Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
Employer-Paid Life and AD&D Insurance
401k offered for unionized employees (through OPEIU8)
403b offered for non-union employees
Employee Assistance Program
Travel Assistance Program
Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.

URS Team Member - Urban Rest Stop