Urban Outfitters Key Holder

URBN Urban Outfitters, Inc.; Jacksonville (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Jacksonville, Florida is seeking a Key Holder to partner with the store management team, helping supervise daily operations, drive sales, and deliver lively, customer-centric service.

The role emphasizes leading by example, sharing brand knowledge, and ensuring a seamless omni-channel experience through MPOS, POS, in-store and curbside pickup. Must be flexible to work nights and weekends.

Qualifications

• Passion for URBN brand and customer service excellence.
• Demonstrated leadership in a retail setting.
• Ability to work collaboratively in a team.
• Willingness to work nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Act as a brand representative reflecting URBN values.
• Lead by example with a high level of service to cultivate customer connections.
• Deliver a seamless omni-channel shopping experience using MPOS, POS, in-store and curbside pickup.
• Provide floor service leadership and communicate daily sales goals and metrics.
• Share product knowledge and brand messaging with teammates.
• Prioritize customer service over tasks while multitasking.
• Assist with opening/closing procedures and daily store operations.
• Coordinate shipments, restocking, and product placement to maintain visual standards.
• Uphold safety standards, inventory accuracy, and store profitability.
• Foster an inclusive environment by listening and encouraging diverse perspectives.
• Assist with onboarding new hires and provide feedback on performance and promotability.
• Seek feedback for personal growth and improve customer interactions.
• Engage in daily team meetings, store initiatives, and brand focus activities.

Skills

Brand alignment

Leadership experience

Team player

Flexible hours

Willingness to learn

Job description

Location

This position is located at 4791 River City Dr., Jacksonville, Florida, 32246 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

USD $16.00 - USD $16.00 /Hr.