Urban Outfitters Brand Ambassador

Urban-Outfitters-7e13a49d; Northampton (MA); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Team celebrates you

Flexible scheduling

Employee discount on UO products

Growth opportunities

Hands-on fashion experience

Job summary

Urban Outfitters is hiring Brand Ambassadors to bring the store experience to life through personal style and genuine customer connections. You’ll stay informed about product drops, trends, and promotions while helping customers shop in-store and online.

This position emphasizes energy, teamwork, and adaptability in a fast-paced retail environment. Prior retail or customer service experience is a plus, with flexible hours including nights and weekends.

Qualifications

• Love for Urban Outfitters and brand culture.
• Ability to express personal style and creativity.
• People-first mindset with a passion for helping others.
• Collaborative attitude and positive energy.
• Adaptable to fast-moving store environments.
• Flexible scheduling including nights, weekends, holidays.
• Retail or customer service experience is a plus, but not required.

Responsibilities

• Show up as the Brand—bring individuality and knowledge of trends to the sales floor.
• Engage customers with authentic conversations and promote exclusive drops and promos.
• Maintain an inspiring, organized space; assist in restocking and styling displays.
• Assist customers using in-store tech to shop in-store, online, or hybrid.
• Be open to trying new things and learning on the job.

Skills

Love for brand

People-first mindset

Express personal style

Collaborative attitude

Flexible scheduling

Customer service experience (plus)

Job description

Location

This position is located at 109 Main St., Northampton, Massachusetts, 01060 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO.If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to LifeShow up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online

Create the Energy on the SalesfloorEngage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you’re genuinely excited about; your energy helps create memorable experiences that keep customers coming back

Make Shopping SeamlessHelp maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand

Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between

Stay Curious + FlexibleBe open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun

Work as a TeamSupport your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexible scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands-on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

Starting from USD $15.00/Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.