Upscale Server - Guest-First Service & Growth

Benihana - Cincinnati I; Cincinnati (OH); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid Time Off

Employee dining discounts

Career development

EAP

Commuter benefits

Job summary

Benihana Cincinnati I is seeking a friendly, energetic Server to deliver exceptional dining experiences in a high-volume, upscale setting. You will greet guests, describe menu and beverage options, take orders, work with the POS, and ensure timely service while maintaining hospitality and presentation standards.

This role offers dining benefits, flexible schedules including nights and weekends, and opportunities for growth within a renowned brand.

Qualifications

• Previous serving experience in a high-volume, upscale dining environment.
• Strong knowledge of menu, beverages, and wine pairings.
• Excellent guest-focused communication and teamwork.

Responsibilities

• Greet guests warmly and guide them through the dining experience.
• Provide detailed knowledge of menu, specials, and beverage pairings.
• Take accurate orders and input into the POS system.
• Deliver food and drinks promptly with proper presentation.
• Monitor guest satisfaction and address concerns professionally.
• Assist teammates to ensure smooth service flow.
• Perform opening/closing side work and maintain clean service areas.
• Process payments, issue receipts, and thank guests to encourage return.

Skills

Guest service

Communication skills

Multi-tasking

POS knowledge

Tools

POS system

Job description

Join the Global Leader in Vibe Dining!

Why Join Our Team?

Comprehensive Benefits Package

· Medical, Dental, and Vision Insurance for Full Time Restaurant Employees. Part Time Employees are not eligible for health benefits.

· Voluntary Short Term Disability Insurance – Employee Paid.

· Voluntary accident, Hospital Indemnity, and Critical Illness & Cancer Insurance – Employee paid.

· Traditional and Roth 401(k) Plan – All Employees

Exclusive Perks & Growth Opportunities

· Employee Dining Discounts and/or Complimentary Onsite Meals

· Career Development & Limitless Growth Opportunities

· If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.

· Paid Time Off

· Employee Assistance Program (EAP)

· Commuter and Dependent Care Benefits

What You’ll Do

As a Server, you will play a vital role in delivering exceptional service while creating an exciting and welcoming atmosphere for our guests. Your mission is to anticipate guest needs, provide expert recommendations, and ensure every guest leaves with a memorable experience.

Key Responsibilities

• Greeting guests warmly and guide them through the Vibe Dining experience
• Provide detailed knowledge of the menu, specials, and beverage pairings
• Take accurate food and beverage orders, entering them into the POS system
• Deliver food and beverages promptly, ensuring proper presentation and accuracy
• Monitor guest satisfaction, address concerns professionally and efficiently
• Assist team members as needed to maintain a smooth and seamless service flow
• Perform opening and closing side work as assigned by the management team
• Maintain clean and organized service areas throughout the shift
• Process payments, issue receipts, and thank guests for their visit while encouraging them to return

What We’re Looking For

• Previous serving experience in a high-volume, upscale dining environment preferred
• Strong knowledge of food, wine, and cocktails with a passion for hospitality
• Ability to multi-task, work under pressure, and thrive in a fast-paced setting
• Excellent communication skills and a guest-first attitude
• Ability to stand, walk, and carry trays for extended periods
• Availability to work nights, weekends, and holidays

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!

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