Upscale Guest Experience Server

Montage Hotels & Resorts; Healdsburg (CA); On-site; USD 19,207 - 27,355; Full time

Benefits offered by this job

Free meals

Free uniforms

Hotel discounts

401k retirement plan

Job summary

Montage Hotels & Resorts in Healdsburg is seeking a dedicated food service associate to provide personalized experiences for guests. In this role, you will ensure timely food and beverage service, assist guests with menu selections, and promote specials. You should have a passion for food and spirits, and be committed to creating outstanding guest moments.

The ideal candidate will have at least one year of experience and possess basic communication skills. Benefits include free meals, hotel discounts, and healthcare options.

Qualifications

• Minimum one year of experience in food and beverage operations.
• Ability to work flexible schedule including weekends and holidays.
• Basic communication skills.

Responsibilities

• Ensure food and beverages are served professionally.
• Assist guests with menu selections and dietary questions.
• Take orders accurately and efficiently.

Skills

Customer engagement

Food and beverage knowledge

Flexibility

Tools

Micros or other systems

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Hereto apply internally.

At Montage Healdsburg, It’s All Because of YOU!

Server

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Healdsburg, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Healdsburg is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Journey

• Ensure food and beverages are being served in a professional and timely manner
• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.
• Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.
• Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.
• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
• Adhere to all cleaning and safety standards
• Attend daily pre-shift meeting
• Consistently follow the food & beverage sequence of servicewith the utmost attention to detail
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs
  
  

About You

• You are passionate about spirits, wine, and food
• You are personable and love engaging with guests
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity
  
  

Must Haves

• Ability to work a flexible schedule, including weekends and holidays
• Ability to collaborate in a team environment
• Basic communication skills
• One year minimum of experience in food and beverage operations, a plus
• Prior micros or other systems experience, a plus
• Luxury hotel experience, a plus
  
  

You Will Enjoy

• Free meals
• Free uniforms and cleaning
• Ongoing community outreach events
• Hotel discounts
• Associates’ events throughout the year
• Healthcare benefits
• 401k retirement plan with company matching
  
  

Physical Requirements

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis
  
  

At Montage Healdsburg, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay scale* for this position is $16.90.

• The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
  
  

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.