Upgrade Coordinator

Candescent Technologies Corporation; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking an Upgrade Coordinator to ensure successful implementation of digital banking solutions for financial institutions. This full-time role in Georgia requires a keen understanding of project management and exemplary organizational skills. Candidates should excel in communication and collaboration, manage multiple complex projects, and deliver world-class customer service. The ideal applicant has a relevant degree, customer service expertise, and proficiency with project management tools like MS Office, Salesforce, and Jira.

Qualifications

• Outstanding written and verbal communication skills essential.
• Experience with complex project management required.
• Proficiency with database management tools preferred.

Responsibilities

• Work with large financial institutions to implement new banking products.
• Track projects effectively using detailed project plans.
• Manage several complex projects simultaneously.

Skills

Project management

Organizational skills

Customer service

Teamwork

Communication skills

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Salesforce

Jira

Job description

Upgrade Coordinator page is loaded## Upgrade Coordinatorlocations: US - Georgia - Virtualtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R0001313Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.## **About Candescent**Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core.With strong backing from Veritas Capital, we are on a mission to modernize the future of banking through cloud-native architecture, AI, and data-driven personalization.We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of integrated solutions. Our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly connecting custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.We are a performance-driven, values-anchored team that appreciates agility, transparency, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and the ability to elevate a brand through the delivery of consistent and reliable results. Candescent is an equal opportunity employer.## **Upgrade Coordinator****Business Function:** Professional Services**Reports to:** Manager, Complex Migrations**Location:** GA | Virtual**Type:** Full-time## **Job Summary**Role PurposeThe Upgrade Coordinator is a dedicated delivery professional responsible for ensuring the successful implementation of digital banking solutions for financial institutions of varying sizes. We are seeking a highly qualified and meticulous Project Coordinator capable of effectively managing multiple complex projects simultaneously.The ideal candidate will possess a comprehensive understanding of established project management methodologies and industry best practices. Essential qualifications include exemplary organizational and time management abilities, world-class customer service skills, effective teamwork and collaboration, proficiency in managing intricate projects, and a strong knowledge of pertinent technologies.**Key Responsibilities and Deliverables**What you will be responsible for and what you will do* Work with large financial institutions to implement new banking products* Track projects effectively, keep customers on track using detailed project plans* Work with multiple internal and external teams to get products installed and resolve issues* Manage several complex projects simultaneously with multiple customers* Deliver reports on process improvement initiatives* Understand internal influences in the organization* Understand what's important to the project and priorities* Encourages successful communication among team members* Onboard new products and refine SOPs* Deliver world class customer service## **Qualifications and Experience**Demonstrated skills, competencies, and required experiences* Bachelor's degree or equivalent* Outstanding written and verbal communication skills* Experience with complex project management* Excellent organizational skills with ability to juggle multiple priorities* Ability to recognize and drive high-level opportunities for improvement* Strong interpersonal skills and demonstrated teamwork* Adaptability to shifts in project plan and deliverable dates* Proficency with database management tools and MS Office Suite (experience with Salesforce and Jira preferred)* Strong attention to detail with excellent follow-up and tracking skills* Works effectively as part of team, while often working independently and with little direct supervision to accomplish goals and achieve results**Statement to Third Party Agencies** To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.