Unsubscribed - Brand Ambassador (Sales Associate)

American Eagle Outfitters; Greenwich (CT); On-site; USD 23,000 - 28,000; Part time

Job summary

American Eagle Outfitters is seeking a Brand Ambassador to drive sales by delivering an exceptional shopping experience. This role will represent the brand, share product knowledge, and engage customers with current trends to build recognition and loyalty.

The Brand Ambassador will support team members, maintain store standards, process transactions efficiently, and adapt to a fast-paced retail setting with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Strong verbal and written communication with customers and team.
• Demonstrated collaborative skills and ability to work within a team.
• Ability to receive feedback and act on it.
• Able to stand and move about for extended periods.
• Flexible schedule including evenings, weekends and holidays.
• Proficient with technology and store systems.

Responsibilities

• Consistently deliver a positive customer experience while achieving daily sales goals.
• Share product knowledge to engage customers and drive sales.
• Support colleagues by sharing knowledge and assisting in customer interactions.
• Assist customers in styling and outfit-building based on preferences and trends.
• Promote the brand and channels to grow brand awareness and sales.
• Handle register transactions quickly and accurately following cash control procedures.
• Maintain organization of the sales floor, fitting rooms, and stockroom in line with SOP.

Skills

Communication

Teamwork

Flexibility

Time management

Technology

Customer service

Job description

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Job Description

YOUR ROLE

The Brand Ambassador is responsible for generating sales by providing the customer with an exceptional shopping experience. Brand Ambassadors truly act as the face and voice of our Company, build brand recognition, and successfully promote our product through the engagement of customers in meaningful ways to increase our Company’s brand awareness and to generate sales. The Brand Ambassador is expected to role model Unsubscribed values and Unsubscribed Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.

RESPONSIBILITIES

• Consistently demonstrate the Unsubscribed Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends based on the customer’s individual style.
• Promote awareness and growth of the unsubscribed brand by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards per the 5 S’s (In Size, Styled, Stocked, Standard, Signed).
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

QUALIFICATIONS:

• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

About Us

Unsubscribed is a truly unique brand offering consciously-made, slow fashion with timeless clothing and one-of-a-kind vintage pieces that represent socially conscious and ethically produced practices. Each store is a unique experience that respects and highlights the heritage of the space and the surrounding community. We are making wise choices through plant-first practices, emphasizing local makers, natural fibers, and a desire to produce pieces that stand the test of time in both style and quality.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

PAY/BENEFITS INFORMATION:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may be eligible to receive paid sick leave and AEO may provide REAL rewards at its discretion.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE .

Job Info

• Job Identification 32954
• Job Category Stores
• Posting Date 09/17/2026, 07:38 PM
• Job Schedule Part time
• Job Shift Variable
• Anticipated Pay Range for All Posted Locations $16.94/hour up to $20.00/hour