Unpaid Claims Account Representative

Sagent Behavioral Health; Arden Hills (MN); Remote; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical and dental insurance

HSA/FSA options

PTO and holidays

401(k) with employer match

Career growth opportunities

Zusammenfassung

Sagent Behavioral Health is hiring for an Unpaid Claims Account Representative to support the reimbursement process in a remote, full-time role. You will follow up on unpaid or denied claims, investigate issues, and coordinate with insurers and healthcare providers to resolve accounts.

The role requires familiarity with insurance guidelines and billing procedures, plus a high school diploma and 6+ months in a related AR/claims environment. This is a W2, non-exempt position with hourly pay.

Qualifikationen

• Must live in one of the following states: MN, WI, IA, ND, or MO.
• At least 6+ months of experience in the Nystrom & Associates Business Office or comparable claims/AR experience.
• Familiarity with insurance company guidelines, billing procedures, and claim adjudication processes.
• Proficiency with Microsoft Windows, Excel, Word, and Outlook.
• High school diploma or equivalent, with strong organizational and multitasking abilities.

Aufgaben

• Follow up on unpaid, denied, or rejected insurance claims to ensure timely and accurate reimbursement.
• Investigate claim issues, determine corrective actions, and resubmit or appeal claims as needed.
• Communicate with insurance companies to clarify denials, obtain information, and resolve claim issues.
• Collaborate with providers, Patient Financial Services, and the Insurance Team to respond to inquiries and support resolution.
• Maintain knowledge of insurance guidelines, billing rules, and EOB interpretation; identify and escalation recurring payer issues or trends.
• Perform additional assigned duties to support overall departmental operations.

Kenntnisse

Attention to detail

Problem solving

Team oriented

Ausbildung

High school diploma or equivalent

Tools

Microsoft Windows

Excel

Word

Outlook

Jobbeschreibung

Job Title

Unpaid Claims Account Representative

Location

Remote

Working Model

Remote

Employee Type

1.0 Full time

Company Description

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states, we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

Benefits

• Medical and dental insurance, plus optional supplemental coverage (short-term disability, cancer, accident).
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options for medical and dependent care expenses.
• Paid Time Off (PTO) and paid holidays to support work–life balance.
• 401(k) retirement plan with a generous employer match.
• Opportunities for professional growth and career advancement within the organization.

Responsibilities

• Follow up on unpaid, denied, or rejected insurance claims to ensure timely and accurate reimbursement.
• Investigate claim issues, determine corrective actions, and resubmit or appeal claims as needed.
• Communicate with insurance companies to clarify denials, obtain information, and resolve claim issues.
• Collaborate with providers, Patient Financial Services, and the Insurance Team to respond to inquiries and support resolution.
• Maintain knowledge of insurance guidelines, billing rules, and EOB interpretation; identify and escalation recurring payer issues or trends.
• Perform additional assigned duties to support overall departmental operations.

Requirements

• Must live in one of the following states: MN,WI,IA,ND, or MO
• At least 6+ months of experience in the Nystrom & Associates Business Office or comparable claims/AR experience.
• Familiarity with insurance company guidelines, billing procedures, and claim adjudication processes.
• Strong attention to detail, problem-solving skills, and a positive, team-oriented mindset.
• Proficiency with Microsoft Windows, Excel, Word, and Outlook.
• High school diploma or equivalent, with strong organizational and multitasking abilities.

Compensation

This is a non-exempt position. Total earnings for this position will range from $18.50 - $20.00 hourly.

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.

Equal Opportunity Statement

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.