University Special Student Services Admissions & Recruitment Coordinator

UW–Madison Division of Continuing Studies; Madison (WI); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work arrangement

On-campus Wednesdays

Job summary

UW–Madison Division of Continuing Studies, through University Special Student Services (USSS), seeks an Admissions and Recruitment Coordinator II to manage applications, admissions, and enrollment while engaging in outreach and partnerships. The role supports a broad nondegree student population and works with multiple campus systems.

The position emphasizes collaboration with advisors and campus partners, requires strong communication, and includes a hybrid on-campus schedule with some

Qualifications

• Prior experience in direct customer service.
• Strong interpersonal and written/verbal communication skills.
• Excellent ability to manage multiple tasks with attention to detail.
• Ability to work independently and with a team.
• Experience with Microsoft Office and Google Suite.
• Knowledge of PeopleSoft SIS is preferred.

Responsibilities

• Provide direction and support to prospective and current students on application, admission, enrollment processing and related student services.
• Review, evaluate, and process admission applications and supporting materials; maintain accurate student records.
• Explore and implement recruitment, outreach, and engagement efforts; represent USSS at events and engage with partners.

Skills

Customer service experience

Interpersonal skills

Communication

Multitasking

Education

Bachelor's Degree preferred

Tools

PeopleSoft SIS

Perceptive Content

Advisor Note System

Microsoft Office Suite

Google Suite

Job description

Job Category

Academic Staff

Employment Type

Regular

Job Profile

Admissions and Recruitment Coordinator II

Job Summary

University Special Student Services (USSS), housed within the Division of Continuing Studies, serves as the admissions and dean’s office for UW-Madison’s special (nondegree) students. USSS receives over 5,000 applications annually and supports the enrollment and advising of students in 14 different classifications over three terms. USSS serves students across a wide range of ages, backgrounds, and educational experiences, including returning adult students, visiting students, international students, incarcerated students, and other nontraditional populations.

The USSS Admissions & Recruitment Coordinator supports the recruitment, processing of applications, admissions, and enrollment of students served by USSS while providing front-line support to prospective and current students. The position combines detailed admissions and student processing responsibilities with recruitment, outreach, and engagement activities designed to strengthen access to UW-Madison and support enrollment goals. The position serves as an important connection between prospective student outreach, admissions, and enrollment, helping students understand their options, navigate the admissions process, and connect with appropriate programs and resources.

The USSS Admissions & Recruitment Coordinator manages and reviews incoming admission applications using university systems and tools such as the UW-Madison student information system (PeopleSoft SIS), document imaging solution (Perceptive Content), Advisor Note System, Microsoft Office, and Google Suite. The position also responds to prospective student inquiries, supports application completion and follow‑up, participates in recruitment, outreach, and engagement events, and develops relationships with internal and external partners that can connect prospective students with USSS programs.

The position works closely with USSS advisors and campus partners to provide a coordinated and welcoming prospective student experience. The position requires strong interpersonal skills, attention to detail, independent judgment, and a collaborative approach, as well as an interest in both the operational and relationship‑building aspects of admissions and recruitment. The position also requires a creative and collaborative approach to recruitment and outreach, with the ability to identify opportunities, develop relationships, and pursue new strategies with USSS colleagues.

This position will be hybrid and require on‑campus, in‑person work at least one day per week (Wednesdays). Additional in‑person work will be required for recruitment opportunities, events, and at key Special student enrollment periods at the start of each term.

This person is expected to be generally available during University Special Student Services business hours, 8:00am-4:30pm, Monday - Friday, although recruitment and outreach activities may require some schedule flexibility.

RESPONSIBILITIES

• 40% Provides direction and support to prospective and current students on a variety of processes including application, admission, enrollment, and related student services. Responds to inquiries through email, phone, events, etc.; assists students in understanding their options and navigating application and enrollment processes; provides preliminary information regarding educational pathways; and connects students with advisors and campus resources as appropriate.
• 30% Reviews, evaluates, and processes admission applications and supporting materials according to established policies and procedures. Reviews transcripts and application documentation for completeness, follows up with students regarding missing information or requirements, maintains accurate student records, and identifies circumstances requiring additional review. Provides timely and accurate processing of applications and admissions decisions within established guidelines and escalates complex or unusual circumstances to appropriate personnel.
• 30% Explores and implements recruitment, outreach, and engagement efforts for USSS programs and student populations in collaboration with advisors, program staff, and Division colleagues. Identifies potential student populations, referral sources, organizations, employers, educational institutions, and other partners that support enrollment; helps develop and maintain relationships with prospective partners. Represents USSS at career, education, community, and recruitment events. Supports USSS orientations, receptions, student events, and other engagement activities by actively welcoming and connecting with students across USSS populations and helping connect students with USSS staff, campus resources, and opportunities.

Key Job Responsibilities

• Identifies opportunities for and develops admissions and outreach events
• Reviews, evaluates, and responds to student applications according to established policies and procedures
• May supervise staff and/or lead a program area
• Engages in extensive outreach and recruitment events, representing the university to prospective students
• Identifies, promotes, and maintains internal and external partnerships focusing on outreach, recruitment, and admission
• Delivers directed admissions program messaging to internal and external audiences
• Creates targeted communication plans and materials based on established goals
• Evaluates program effectiveness and provides recommendations for improvement
• Schedules logistics and secures resources for events to promote the Institution
• Counsels prospective and admitted students on educational planning and career opportunities

Department

Continuing Studies, University Special Student Services

Compensation

Minimum $45,879 ANNUAL

Required Qualifications

• Prior experience in direct customer service.
• Demonstrated ability to provide responsive service to individuals with varying backgrounds and experiences.
• Strong interpersonal skills; Excellent ability to communicate both verbally and in writing.
• Proven organizational and multitasking skills, with strong attention to detail and the ability to accurately manage information in a busy environment.
• Ability to work independently, exercise good judgment, and take initiative within established policies and procedures.
• Demonstrated ability to be proactive, resourceful, and self‑directed, with the ability to move work forward.
• Ability to collaborate and work effectively as a team member and with internal and external partners.
• Ability to think critically, troubleshoot problems, and identify appropriate solutions, particularly when working with software applications.
• Experience in Microsoft Office Suite and Google Suite.

Preferred Qualifications

• Prior experience working in admissions, recruitment, enrollment management, student affairs, advising, or a related area at a college or university.
• Experience developing or supporting recruitment, outreach, or partnership‑building initiatives.
• Experience working with adult, returning, transfer, veteran, or other nontraditional student populations.
• Knowledge of the UW-Madison community, including academic offerings, student resources, and campus services.
• Previous experience using a PeopleSoft student information system (SIS) or other student information system.

Education

Bachelor's Degree preferred

Contact Information

Zachary Yafai - HR Business Partner

[e-mail]

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy‑related accommodation for any step in the hiring process (e.g., application, interview, pre‑employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on‑campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.