University Schools IT Support Technologist

Ball State University; Indiana, Muncie (PA, IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established institution is seeking a dedicated IT Support Technologist to enhance technology integration in K-12 education. This role involves providing hands-on support for various devices and ensuring effective use of technology in classrooms. The ideal candidate will possess strong troubleshooting skills and a passion for helping students and teachers navigate digital tools. Join a vibrant community that values innovation and collaboration, and contribute to shaping the future of education through technology. This is an exciting opportunity to make a meaningful impact while working in a supportive environment.

Benefits

Affordable Healthcare

Retirement Plan

Tuition Remission

Paid Parental Leave

Professional Development

Qualifications

• Experience supporting desktop computers, laptops, and mobile devices.
• Knowledge of MacOS, Windows, and iOS operating systems.

Responsibilities

• Provide technology support for all University Schools hardware and software.
• Collaborate with teachers to support K-12 students using technology.

Skills

Troubleshooting

Technical Support

Organizational Skills

Analytical Skills

Communication Skills

Education

Bachelor's degree in IT or related field

Associate's degree with experience

High school diploma with IT experience

Tools

MDM

iOS

MacOS

Windows

Microsoft Office Suite

Job description

Posting Details

Position Information

Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer-and the only recognized education institution-in the State of Indiana.
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Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More


Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More

University Schools welcomes applications for an IT Support Technologist.

1. Bachelor's degree from an accredited institution;
OR
2. Associate's degree and two years of related experience will be accepted in lieu of a bachelor's degree.
OR
3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.

At least two years of experience supporting desktop computers, laptops, mobile devices, networks, and software applications with an emphasis on troubleshooting and system maintenance; working knowledge of MacOS, Windows, and iOS operating systems and the Microsoft Office suite of applications.

Bachelor's degree in computer technology, information systems, computer science, or related area.

None

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

IN Indiana

Position Title	University Schools IT Support Technologist
About this Opportunity
Benefits and Community	Ball State University offers an excellent benefits package for eligible positions. Click here to explore options. Affordable Healthcare Retirement Tuition Remission (For eligible employees, their dependents, and spouse) Paid Parental Leave Professional Development Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:	https://www.bsu.edu/about/live-near-your-work
FLSA	Exempt
Hrs/Week	40
Length of Assignment	Full-Time At-Will
Position Function	University Schools IT Support Technologist plays a vital role in providing technology support for University Schools and reports to Ball State Information Technology. This position is responsible for desktop, laptop, iPad, internet filter, MDM, system support, overseeing the computer replacement plan, and ensuring the proper maintenance of University Schools technology equipment, including tech support to all printers, projectors, computers, and other technology in the Indiana Academy residential spaces, as needed and per Ball State University Information Technology best practices.
Minimum Education
Minimum Experience
Minimum Other	Strong organizational skills and the ability to manage multiple projects; self starter; detail oriented; excellent interpersonal skills to effectively communicate and collaborate with various groups of individuals. Strong analytical and problem-solving skills.
Authorization to work in the US	Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Preferred Experience	Experience in K-12 environment supporting iOS devices via MDM. Additional years of technology support experience. Experience with adhering to information security best practices. Experience in providing excellent customer service across K-12 clients, including students, teachers, and administration.
Preferred Other	Ability to strategically plan for annual iOS refresh and rollout to K-12 students. Familiarity with 3D printers, laser cutters, and other maker-space tools.
Pre-Employment Screening	Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Required Certifications
EEO Statement
About Ball State University
There's more to discover IN Indiana! Visit the following link to learn more:
Department	Burris Laboratory School:800020
Department Information
Department Email or Phone Number	[e-mail]

Duties & Responsibilities

Technology Integration and Student Support: Collaborate with teachers to support K-12 students in effectively using iPads and other educational technology. Provide hands-on assistance to students to enhance their understanding of digital tools, ensuring technology is used effectively for learning and creativity.

Ranking	1
Job Duty

Building-Wide IT Communication and Support: Serve as a responsive and approachable resource for all members of the school community, including teachers, students, staff, and administrators. Provide timely communication and support for technology-related issues, ensuring a collaborative and solution-oriented approach to tech challenges.

Ranking	2
Job Duty

Innovation Lab Technology Specialist: Learn, maintain, and train students and staff on the use of iLab technologies, including 3D printers, laser cutters, and other maker-space tools. Provide troubleshooting support and guidance on safe and effective use, fostering an environment of exploration and innovation.

Ranking	3
Job Duty

Provide technology support for all University Schools hardware, software, systems, and network connectivity; provide basic technology training and onboarding for University Schools staff. Provide event and meeting support for University Schools employees.

Ranking	4
Job Duty

Ranking	5
Job Duty	Oversee the complete lifecycle of student laptops and iPad technology, including MDM deployment, inventory management, procurement, and device support. Coordinate repairs for damaged devices and facilitate timely replacements to ensure seamless access to technology for all students.

Maintain an advanced level of technical knowledge and skills for current and evolving technologies related to University Schools systems, computers, mobile devices, software applications, hardware, networking, and troubleshooting methodologies while adhering to Ball State University Information Technology best practices.

Ranking	6
Job Duty

Develop and present an annual technology replacement plan for review by the University Schools administrative team and Ball State University Information Technology.

Ranking	7
Job Duty

Ranking	8
Job Duty	Ensure all technology remains up to date and fully compatible with the operating systems required for state testing, maintaining seamless functionality, and compliance.

Track all technology-related issues via the Ball State University Information Technology response system. Schedule reasonable upgrades and installations in conjunction with Ball State University Information Technology. Manage hardware inventory, support, and replacement in conjunction with Ball State University Information Technology.

Ranking	9
Job Duty

Address computer-related problems and/or troubleshoot computers, peripherals, or software problems within University Schools. Provide emergency response support for critical technology issues as they occur in the classroom setting. Configure, set up, and maintain equipment used within classrooms. Provide support for teachers in integrating technology in the classroom.

Ranking	10
Job Duty

In conjunction with Ball State University Information Technology, coordinate the formulation and documentation of technology policies; create technical documentation; maintain security controls for all computer-related information, and systems for University Schools.

Ranking	11
Job Duty

Oversee and coordinate the management of the internet filtering system in collaboration with Ball State University Information Technology to ensure a secure and compliant online environment.

Ranking	12
Job Duty

Process and complete assigned administrative requests that require specific administrative access, such as email distribution lists, creating/removing user accounts, and other similar requests.

Ranking	13
Job Duty

Posting Detail Information

For nominations and questions regarding this opportunity, please contact Kyla McKillip, Interim Assistant Director of Talent Acquisition at [e-mail].

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring valuesand describe how you have demonstrated a commitment to that value in your professional endeavors.

Posting Number	202501726P
Number of Vacancies	1
Desired Start Date	06/02/2025
Position End Date (if temporary)
Open Date	04/20/2025
Applications Accepted Through Date	05/09/2025
Open Until Filled	No
Information regarding transcripts	The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter