Universal Teller

Highmark Credit Union; Gillette (WY); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Highmark Credit Union is seeking a Universal Teller I in Gillette, WY to deliver exceptional member experiences by handling financial transactions with accuracy and care. This role builds trusted relationships, identifies member needs, and connects members with products and services to improve their financial well-being.

The Universal Teller I supports a welcoming, educational environment aligned with our mission to educate and inspire the Highmark family so that all can achieve success, while

Formación

• Minimum 6 months of cash handling or transaction experience.
• Strong communication and problem-solving abilities.
• Ability to learn regulatory, legal, and policy requirements.
• Basic knowledge of financial services and standard business practices.

Responsabilidades

• Greet and engage members with a professional, positive first impression.
• Process deposits, withdrawals, loan payments, transfers, cashier's checks, and money orders.
• Accurately balance cash drawer daily with attention to detail and policy compliance.
• Identify member needs and cross-sell products/services to enhance financial well-being.

Conocimientos

Cash handling

Customer service

Communication skills

Regulatory compliance

Educación

High School Diploma or GED

Descripción del empleo

UNIVERSAL TELLER I

JOB DESCRIPTION

JOB SUMMARY

As the face of Highmark Credit Union, the Universal Teller I delivers exceptional member experiences by handling financial transactions with accuracy, professionalism, and care. This role goes beyond processing transactions—it focuses on building trusted relationships, identifying member needs, and connecting members with products and services that enhance their financial well‑being.

Our Mission is “To educate and inspire our Highmark family so that all can achieve success.” The Universal Teller I plays a key role in bringing this mission to life by ensuring every interaction is welcoming, educational, and solution driven.

ESSENTIAL FUNCTIONS

• Greet and engage members warmly, ensuring a professional and positive first impression.
• Process a wide range of financial transactions, including deposits, withdrawals, loan payments, transfers, cashier’s checks, and money orders.
• Accurately balance cash drawer daily while maintaining strong attention to detail and compliance with policies.
• Actively listen to member needs and recommend credit union products and services that improve their financial lives.
• Support members with service requests such as stop payments, wire transfers, and address changes.
• Demonstrate strong product knowledge to cross-sell and refer members to specialized staff when appropriate.
• Maintain confidentiality, comply with all regulatory and policy requirements, and safeguard member information.
• Contribute to a clean, organized, and professional work environment.
• Participate in training and meetings to stay current on policies, products, and procedures.
• Perform additional duties as assigned to support the success of the team and organization.

PROFESSIONAL BEHAVIOR

• Deliver on service commitments to both members and colleagues.
• Demonstrate teamwork, professionalism, and respect in all interactions.
• Value diversity and inclusivity, treating everyone with dignity and fairness.
• Be proactive, self-directed, and solution-oriented in serving members and supporting the team.
• Uphold a professional image and presence that reflects the values of Highmark Credit Union.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Minimum 6 months of cash handling or transaction-related experience.
• Basic knowledge of financial services and standard business practices.
• Strong analytical, problem‑solving, and communication skills.
• Ability to learn and apply regulatory, legal, and policy requirements.
• Must pass required background check.

CORE COMPETENCIES

• Sound judgement
• Excellent communication skills
• Consistent adherence to Credit Union policies and procedures

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods
• Frequent use of hands for computer and office equipment
• Occasional lifting of us to 25 pounds

WORK ENVIRONMENT

• Team-focused
• Collaborative environment

SCHEDULE & TRAVEL

• Full-time position
• Some travel may be required

WHY JOIN HIGHMARK CREDIT UNION?

• Opportunity to make a meaningful impact in members’ financial lives
• Supportive, team-oriented culture
• Professional development and growth opportunities
• Competitive compensation and benefits package