Universal Community Banker

First Commerce Bank; Lakewood Township (NJ); On-site; USD 42,000 - 48,000; Full time

Job summary

PT Universal Community Banker — Lakewood, NJ is seeking a customer-focused professional to support the branch's consumer and business customers. You will engage with clients, handle service transactions, and identify opportunities for additional products and referrals.

You will contribute to a positive customer experience, collaborate with colleagues, and participate in ongoing training to maintain service standards across the branch.

Qualifications

• Exceptional customer service in all interactions.
• Ability to identify and act on sales opportunities.
• Develop and expand consumer and business relationships.
• Refer business to partners and manage referrals.

Responsibilities

• Greets and serves customers in a friendly and courteous manner.
• Identify, develop, and manage consumer and business account relationships.
• Refer business to partners and handle referrals.
• Address customer questions and concerns with professional integrity.
• Assist with daily branch operations and transactions.

Skills

Customer service

Sales opportunities

Relationship management

Teamwork

Job description

Overview

PT Universal Community Banker — Lakewood, NJ

General Responsibilities

Responsible for providing exceptional service to all existing and potential customers. Will manage the full customer experience efficiently, identifying sales opportunities, making referrals and handling service transactions.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Responsibilities

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Essential Duties

• Performs various duties to support the paying, receiving and relationship function of the branch office of which the following are illustrative:
• Greets and serves customers in a friendly and courteous manner.
• Identify, develop, expand, and manage consumer and business account relationships, concentrating efforts on meeting customer needs for financial products.
• Identify customers with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.
• Addresses customer questions and concerns; refers to appropriate internal resources for resolution. Act with integrity, demonstrate adaptability, work commitment, and maintain a positive performance in all situations.
• Actively participate in ongoing training.
• Assist with the daily operations of the branch including reporting, ATMs, coin machines and the main cash vault. Assist with preparing cash for shipments