Universal Banker (UB) Lovingston

Atlantic Union Bank; Lovingston (VA); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Wellness resources

Résumé du poste

Atlantic Union Bank in Lovingston, VA is seeking a Universal Banker to join our Branch Delivery team. The role focuses on delivering high-quality client experiences, processing routine banking transactions, opening new accounts, and cross-selling bank products.

You will work under limited supervision, coach teammates, and help ensure compliance with bank policies. This position offers a stable career path in a community-focused bank with a broad range of sales and service opportunities.

Qualifications

• Typically requires 5+ years relevant experience.
• May require vocational or technical training.
• Broad knowledge of operational procedures and tools.

Responsabilités

• Opening new accounts.
• Handling teller transactions.
• Marketing and cross-selling bank products and services.
• Resolving complex customer service issues.
• Builds rapport to engage prospects in a banking relationship and enhance existing customer relationships.
• Refer customers to other banking services and bank personnel as appropriate.
• Other duties as assigned.

Connaissances

Customer service

Sales & cross-selling

Communication

Relationship building

Formation

Vocational/technical training

Description du poste

Description

Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements. Activities may include:

• Managing day-to-day branch service operations
• Supporting client transactions
• Ensuring accurate and timely execution of all frontline banking activities
• Coaching and supporting branch teams to meet performance expectations
• Implementing process improvements that strengthen service delivery
• Monitoring operational controls to reduce risk and maintain compliance

Career Specialization Definition

The Universal Banker role:

• Responds to customers' needs by processing routine banking transactions at teller window or on the platform under minimal supervision, and provides flexibility of coverage for the branch.
• Engages in broad range of sales and service activities to provide superior level of customer service.
  Responsibilities include, but not limited to:
• Opening new accounts
• Handling teller transactions
• Marketing and cross-selling bank products and services
• Resolving complex customer service issues
• Utilizes banking knowledge to identify additional sales and service opportunities
  Builds rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Refers customer to other banking services and other bank personnel as appropriate
• Other duties as assigned

Career Level Definition

Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities typically include:

• Working under limited supervision for routine situations.
• Providing assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

Knowledge & Experience

• Typically requires 5+ years relevant experience
• May require vocational or technical training

Physical/Environmental Requirements

• Must be able to stand for extended periods of time & lift objects up to 30lbs

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc.

Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria. General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union Bank

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.