Universal Banker - Ridgefield Branch

Citibank (Switzerland) AG; Ridgefield (CT); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k)

Life Insurance

Wellness programs

Paid holidays

Job summary

Citi is seeking an entry level Universal Banker to assist in sales, products, and service activities with the customer service team in Ridgefield, CT. You will help build loyalty and increase sales to individual consumers by handling basic account openings and service requests.

The role emphasizes effective communication, teamwork, and participation in branch events to drive customer engagement and satisfaction.

Qualifications

• 1-3 years of relevant experience in retail banking or similar.
• Demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to resolve account service issues.
• Execute financial transactions in line with bank policies.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities from service transactions and resolve issues promptly.
• Support sales/service activities within the branch via events and campaigns.

Skills

Communication skills

Customer service

Sales awareness

Education

High school diploma

Job description

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.

Qualifications

1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills

Education

High School diploma or equivalent

Primary Location

Ridgefield Connecticut United States

Full Time Salary Range

$50,030.00 - $65,270.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Employee Benefits

• medical
• dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Paid Time Off Packages

• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.