Universal Banker PT (20hrs)- Springfield Plaza

Truist; Springfield (VA); Sur place; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) plan

Paid vacation and sick leave

Résumé du poste

Truist is seeking a full-time role in Springfield, Virginia, designed for customer service excellence. The position focuses on providing timely completion of client transactions while maintaining accurate records. You'll educate clients on digital banking solutions, handle complex transactions, and participate in team sales activities.

Ideal candidates should possess a high school diploma, with two years of related experience, excellent communication skills, and proficiency in Microsoft Office. The position includes various benefits, emphasizing professional development and team collaboration.

Qualifications

• High school diploma or equivalent.
• Two years of teller, cash handling, or client service experience.
• Excellent interpersonal and communication skills with a desire to interact with clients.
• Basic computer proficiency in Microsoft Office.

Responsabilités

• Provide a distinctive customer experience with efficient transaction handling.
• Educate clients on digital banking solutions.
• Participate in team sales processes and outbound calling.
• Serve as a secondary contact for new account openings.

Description du poste

This role involves providing timely and efficient completion of client transactions while maintaining accurate records and proper handling of all monies assigned. The position is a regular, full‑time role (first shift, United States) serving client needs and facilitating higher level transactions.

Language fluency required: English.

Assist clients with transactions, education on digital, self‑service solutions, interaction with team sales processes, support outbound calling, and maintain internal controls.

Essential Duties and Responsibilities

• Provide a distinctive customer experience with courteous conversation, smile, and efficient transaction handling including both complex and simple transactions.
• Educate clients on digital, self‑service solutions including ATMs, online, and mobile banking.
• Participate in the team sales process by outbound calling, checking offers, and identifying opportunities for referrals.
• Understand and apply Integrated Relationship Management (IRM) principles.
• Fully participate in the established Truist Retail Community Bank Leadership Routines.
• Continue professional development through education and training.
• Adhere to internal controls, operational procedures, and risk management policies.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services.

Required Qualifications

• High school diploma or equivalent.
• Two years of teller, cash handling, or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills with a desire to interact with clients.
• Proficiency in PC keyboarding and branch automation software.
• Ability to multi‑task under time constraints.
• Basic computer proficiency in Microsoft Office.
• Willingness to travel for temporary staffing needs.
• Availability to work weekends and/or extended hours; possible travel and overnight stays.

Preferred Qualifications

• One year of client relationship building or sales experience.
• Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
• Experience with sourcing and prospecting for new clients.
• General understanding of bank operations, policies and procedures.

Benefits

All regular teammates working 20+ hours per week are eligible for benefits including medical, dental, vision, life insurance, disability, accidental death, tax‑preferred savings accounts, a 401(k) plan, at least 10 days of vacation and 10 days of sick leave (both prorated), and paid holidays. Additional benefits may include defined benefit pension plans, restricted stock units, and deferred compensation.

Accommodation of Disabilities

Employees may request reasonable accommodations. Please send an email to Accessibility. Only accommodation requests will be received; other inquiries will not be answered.

Truist is an Equal Opportunity Employer that does not discriminate based on race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected classifications. Truist is a Drug‑Free Workplace. EEO is the law. E‑Verify, IER, right to work.