Universal Banker (Layhill Branch)

Atlantic Union Bank; Silver Spring (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Incentive compensation/bonuses

Job summary

Atlantic Union Bank is seeking a Universal Banker to deliver best-in-class customer experience, drive sales and service solutions, and handle teller transactions. The role focuses on building lasting customer relationships by communicating the benefits of the bank's products and services.

The position emphasizes needs-based conversations, knowledge of bank offerings, and proficiency with digital channels, while supporting branch growth and collaboration across lines of business.

Qualifications

• Possess or be able to obtain an NMLS registration.
• High school diploma or equivalent required; associate's degree preferred.
• Minimum of 1 year banking or financial services experience preferred.
• Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred.

Responsibilities

• Create customer loyalty through needs-based conversations to deliver a differentiated customer experience.
• Develop and maintain knowledge of bank products and services across lines of business.
• Educate customers on digital channels (Zoom, Online Banking, Mobile Banking, etc.).
• Drive proactive sales conversations through internal and external interactions and appointment setting.
• Acquire new customers through prospecting while deepening existing relationships.
• Close sales opportunities to contribute to personal and branch sales goals.
• Promote branch growth by developing and retaining customers; refer to other lines of business as needed.
• Perform teller functions and cash transactions; balance cash daily.

Skills

Customer service

Communication

Judgment

Computer skills

Multitasking

Attention to detail

Adaptability

Teller familiarity

Education

High school diploma or equivalent

Associate's degree preferred

NMLS registration

Tools

DocuSign

Zoom

Appointment Scheduler Tool

Job description

Description

The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.

Position Accountabilities

• Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
• Develop and maintain knowledge of bank products, services, including other lines of business
• Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
• Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
• Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
• Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
• Promote the branch's overall growth through the development and retention of new and existing customers
• Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
• Uncover and provide solutions for lending needs
• Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
• Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
• Perform teller functions and cash transactions
• Balance cash each day
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
• Perform complex branch operational duties as assigned
• Ensure that all required training is successfully completed
• Other duties as assigned

Organizational Relationship

This position reports to the assigned leader of the branch.

Position Qualifications

Education & Experience

• Possess or be able to obtain an NMLS registration
• High school diploma or equivalent required, associate's degree preferred
• Minimum of 1 year experience in banking or financial services preferred
• Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
• Previous cash handling experience preferred
• Teller experience strongly preferred
• Customer service experience required
• Lending experience preferred

Knowledge & Skills

• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc.

Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria. General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union Bank

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.