Universal Banker (Ladysmith Branch)

Atlantic Union Bank; Gainesville (VA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Atlantic Union Bank in Gainesville, VA is seeking a Universal Banker who delivers best-in-class customer experience, handles teller transactions, and promotes bank products through needs-based conversations.

In this role you will develop product knowledge across lines of business, educate customers on digital channels, acquire new relationships, and support branch sales goals while maintaining compliance and risk controls.

Qualifications

• Customer service experience required
• Teller experience strongly preferred
• Lending experience preferred
• High school diploma or equivalent
• Minimum 1 year banking or financial services experience preferred
• Minimum 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
• Previous cash handling experience preferred
• Possess or be able to obtain an NMLS registration

Responsibilities

• Create customer loyalty through needs based conversations delivering a differentiated customer experience
• Develop and maintain knowledge of bank products and services across lines of business
• Proficiency in digital channel technology and educate customers on tools like Zoom and Online Banking
• Drive proactive sales conversations and acquire new customers while maintaining relationships
• Perform teller functions and balance cash daily
• Adhere to laws, regulations, and internal policies; manage risk within established limits
• Collaborate with other lines of business to identify and refer customer needs
• Support branch sales goals and participate in training as required

Skills

Sales & referrals

Customer service

Communication

Multi-tasking

Adaptability

Digital channel literacy

Education

NMLS registration

High school diploma

Associate's degree preferred

Job description

The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank’s products and services.

Position Accountabilities

• Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
• Develop and maintain knowledge of bank products, services, including other lines of business
• Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
• Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
• Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
• Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
• Promote the branch’s overall growth through the development and retention of new and existing customers
• Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
• Uncover and provide solutions for lending needs
• Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
• Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
• Perform teller functions and cash transactions
• Balance cash each day
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
• Perform complex branch operational duties as assigned
• Ensure that all required training is successfully completed
• Other duties as assigned

Organizational Relationship

This position reports to the assigned leader of the branch.

Position Qualifications

Education & Experience

• Possess or be able to obtain an NMLS registration
• High school diploma or equivalent required, associate’s degree preferred
• Minimum of 1 year experience in banking or financial services preferred
• Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
• Previous cash handling experience preferred
• Teller experience strongly preferred
• Customer service experience required
• Lending experience preferred

Knowledge & Skills

• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. Th is position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits .

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.