Universal Banker (Ladysmith Branch)

Atlantic Union Bank; Gainesville (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Atlantic Union Bank in Gainesville, VA seeks a Universal Banker to deliver a best-in-class customer experience, facilitate sales and manage teller transactions. You will communicate product benefits and build lasting customer relationships.

The role requires proficiency with digital channels, proactive sales activity, and collaboration with other lines of business to meet branch goals. Banking experience preferred for this on-site position.

Qualifications

• Experience delivering needs-based conversations to build customer loyalty.
• Knowledge of bank products and ability to reference multiple lines of business.
• Proficiency with digital channels and educating customers on their use.
• Ability to drive proactive sales through outreach and referrals.
• Capability to acquire new customers while deepening existing relationships.
• Strong sales/referral abilities to meet branch targets.
• Ability to partner with Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management.
• Ability to uncover and provide lending solutions.
• Customer problem resolution across deposit, credit, and services.
• Monitor performance via scorecards and adjust as needed.
• Perform teller duties and cash handling with accuracy.
• Ensure compliance with BSA/AML policies and related procedures.
• Manage risk and handle complex branch operations.

Responsibilities

• Create customer loyalty through needs-based conversations to deliver a differentiated experience.
• Develop and maintain knowledge of bank products and services, including other lines of business.
• Proficient with digital channels and educate customers on their use (Zoom, Online/Mobile Banking, etc.).
• Drive proactive sales conversations via outbound calls, service-to-sales, teller interactions, and appointments.
• Acquire new customers while deepening relationships with existing ones.
• Demonstrate effective sales/referral skills to meet branch goals.
• Partner with other lines of business to refer customer needs (Mortgage, Investments, etc.).
• Identify lending needs and provide suitable solutions.
• Serve as a contact for customer problem resolution across products and services.
• Review performance via scorecards and adjust to meet targets.
• Perform teller functions and cash transactions; balance cash daily.
• Adhere to applicable laws and regulations, including BSA/AML policies.
• Manage risk by following policies and exercising sound judgement.
• Handle complex branch operational duties as assigned.

Skills

Customer service

Sales skills

Banking knowledge

Digital channel proficiency

Prospecting

Cash handling

Regulatory compliance

Branch operations

Problem resolution

Tools

DocuSign

Zoom

Appointment Scheduler Tool

GRO

Online Banking

Mobile Banking

ATM Banking

Job description

The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.

Position Accountabilities

• Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
• Develop and maintain knowledge of bank products, services, including other lines of business

• Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
• Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
• Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships

• Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
• Promote the branch's overall growth through the development and retention of new and existing customers
• Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
• Uncover and provide solutions for lending needs
• Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
• Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
• Perform teller functions and cash transactions
• Balance cash each day
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
• Perform complex branch operational duties as assigned