Universal Banker II (Bank Teller II)

Availa-Bank; Council Bluffs (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Availa Bank is seeking a Universal Banker II (Bank Teller II) in Council Bluffs, IA. The role centers on delivering exceptional customer service while processing financial transactions and providing counseling related to consumer accounts.

The position requires a high school diploma and customer service experience, with preferred background in banking or sales. Training and occasional float between Council Bluffs locations are included, with a Monday–Friday schedule and Saturday rotations.

Qualifications

• Customer service experience required.
• Accounting, banking, or sales experience preferred.
• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required.

Responsibilities

• Provide exceptional customer service through accurate handling of transactions.
• Build relationships with customers by identifying needs and offering solutions.
• Sell, open, and maintain banking products and services to new and existing customers.
• Proficient in customer account opening, maintenance and closing (checking, savings, CDs, and safe deposit boxes).
• Open and service business accounts, fiduciary accounts, and HSA/IRA accounts as needed.
• Handle deposits, withdrawals, loan payments, and merchant transactions efficiently.

Skills

Customer service

Sales ability

Strong math skills

Communication skills

Multi-tasking

Time management

Typing speed

Education

High school diploma or equivalent

Job description

Description

EEO Employer

Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success.

This is not a remote position.

UNIVERSAL BANKER II (BANK TELLER II) POSITION SUMMARY

This position is responsible for assisting with a customer’s financial transactions in an efficient and friendly manner, providing the highest level of customer service. In addition, this position will assist with financial counseling, including opening and servicing of consumer accounts.

SCHEDULE:

• Typical schedule will be between 7:45 AM and 5:15 PM Monday through Friday
• Saturday rotation from 8:45 AM to 12:00 PM
• Will train and float between both Council Bluffs locations as needed
• Additional or different hours may be necessary as business needs warrant

BENEFITS

Availa Bank offers a rich selection of benefits you can personalize to support you and your family’s needs. Benefits may include:

• Medical, Dental & Vision Plans
• Option for Health Savings Account (HSA)
• Life Insurance (Company paid for employee)
• 401K and Employee Stock Ownership Plan (ESOP)
• Company Paid Short & Long Term Disability Insurance
• Flexible Spending Account (FSA) & Dependent Care
• Eligibility for Tuition Assistance and Discounts
• Employee Assistance Program (EAP)

UNIVERSAL BANKER II (BANK TELLER II) ESSENTIAL DUTIES AND ACCOUNTABILITIES

1. Provide exceptional customer service through quality conversations and efficient and accurate process of customer transactions
2. Build relationships with customers by identifying needs and offering solutions
3. Provide accurate information to customers based on product and service knowledge and understanding of the banking industry
4. Sell, open, and maintain banking products and services to new and existing customers
5. Proficient in customer account opening, maintenance and closing accounts (including checking, savings, CDs and safe deposit boxes)
6. Efficiently and proficiently open and service business accounts, fiduciary accounts and HSA/IRA accounts
7. Possess an understanding of Treasury Management services
8. Process check orders; follow check cashing procedures; issue cashier’s checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes
9. Cross-sell/refer bank products and services to other areas of the bank, including commercial and mortgage lending
10. Handle financial transactions efficiently and effectively with all customers (including, but not limited to: deposits, withdrawals, advances, loan payments, and merchant transactions)
11. Maintain a balanced cash drawer
12. Meet or exceed all established branch goals and contribute to branch deposit growth
13. Perform ITM duties in applicable markets

Requirements

UNIVERSAL BANKER II (BANK TELLER II) ROLE QUALIFICATIONS:

Education

• High school diploma or equivalent required

Experience

• Customer Service experience required
• Accounting, banking, or sales experience preferred

Other Skills and Abilities

• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
• Accounting or banking experience encouraged
• Strong math skills; add, subtract, multiply and divide in all units of measure
• Exceptional oral, written and interpersonal communication skills
• with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence
• Must be able to multi-task in a busy environment
• Understands computer and other equipment capabilities and limitations
• Exceptional organizational and time management skills; ability to function well in a fast-paced environment
• Maintain a complete understanding of regulatory and compliance policies and procedures
• Must be able to work flexible hours and shifts