Universal Banker II

Georgia's Own Credit Union; Roswell (GA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

Georgia’s Own Credit Union in Roswell, GA is seeking a customer-focused Universal Banker to deliver exceptional member service in person, by phone, and online, while identifying needs and promoting suitable deposit and loan products. You will open accounts, process transactions, assist with loans, and support branch goals.

Candidates should have strong communication, a high school diploma (Bachelor’s preferred), 1–3 years in financial services, and proficiency with Word/Excel/PowerPoint.

Qualifications

• High school diploma and equivalent years of experience.
• Bachelor’s degree preferred.
• 1-3 years’ experience in a financial branch environment or in a retail sales environment.

Responsibilities

• Deliver exceptional service through in-person, telephone, and digital member interactions.
• Build and strengthen member relationships by identifying needs and recommending products and services.
• Open consumer and business membership accounts.
• Assist members with account maintenance, problem resolution, and service requests.
• Process and support consumer loan applications and related documentation.
• Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities.
• Maintain timely follow-up with members and document interactions in designated systems.
• Promote Credit Union products and services through referrals, education, and relationship management.
• Support branch service, production, and member-experience goals.
• Process member transactions including deposits, withdrawals, loan payments, check cashing, and account maintenance transactions.

Skills

Customer service

Communication

Relationship building

Teamwork

Problem solving

Attention to detail

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Compensation & Benefits: This position pays $25.00 per hour. Georgia's Own Credit Union offers a competitive benefits package, including medical, dental, vision, and 401(k) matching.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Member Service and Relationship Development

• Deliver exceptional service through in-person, telephone, and digital member interactions.
• Build and strengthen member relationships by identifying needs and recommending appropriate products and services.
• Open consumer and business membership accounts.
• Assist members with account maintenance, problem resolution, and service requests.
• Process and support consumer loan applications and related documentation.
• Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities.
• Maintain timely follow-up with members and document member interactions in designated systems.
• Promote Credit Union products and services through referrals, education, and relationship management.
• Support achievement of branch service, production, and member-experience goals.

Transaction Processing and Operations

• Process member transactions including deposits, withdrawals, loan payments, check cashing, and account maintenance transactions.
• Maintain an accurate balancing record in accordance with established standards.
• Perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned.
• Demonstrate proficiency in branch technology, systems, and equipment.
• Process operational exceptions and authorized overrides within delegated authority limits.
• Support branch readiness, operational compliance, and audit preparedness activities.
• Ensure adherence to Credit Union policies, procedures, and regulatory requirements.

Training and Peer Support

• Serve as a peer mentor and operational resource for branch employees.
• Support onboarding activities for newly hired Universal Bankers.
• Reinforce established service standards, sales practices, operational procedures, and member-engagement expectations.
• Assist with training, knowledge sharing, and skill development activities.
• Collaborate with the Universal Banker Manager to identify development opportunities and operational challenges.
• Promote teamwork, collaboration, and a positive branch culture.

Production and Branch Support

• Maintain individual production goals related to memberships, deposits, lending, referrals, debit activation, and other established performance measures.
• Proactively generate referrals and member relationship opportunities.
• Support branch business-development and community-engagement activities.
• Assist with service-level management by supporting member traffic flow, phone coverage, appointment support, and branch execution.
• Rotate between transaction, office, lending, and service responsibilities based on member and branch needs.
• Provide branch coverage at other locations as needed.

Leadership Support

• Support the Universal Banker Manager by reinforcing operational expectations, service standards, and branch routines.
• Communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership.
• Serve as a knowledgeable branch resource during periods of high member demand, staffing shortages, or employee transitions.
• Assist with employee onboarding and training support as directed by branch leadership.
• While the Universal Banker II may assist with training and operational support activities, accountability for employee coaching, scheduling, performance evaluations, corrective action, staffing decisions, and employee development remains with branch leadership.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS

• High school diploma and equivalent years of experience.
• Bachelor’s degree preferred.
• One to three years’ experience in a financial branch environment or experience comparable within the financial industry or a retail sales environment.
• Provide coverage at other branches when necessary and work Saturday rotation schedule.
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats.
• Experience with the loan application process and standard or typical internal operating policies and procedures.
• Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures.
• Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.).
• Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
• Working knowledge of Microsoft Word, Excel and Power Point software applications.
• Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

ADDITIONAL/IMPORTANT SKILLSETS

• Member Focus – builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving members problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal customers.
• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he/she said they would do; follows through on commitments.
• Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups; is flexible/open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals; puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.
• Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team; takes personal responsibility for job performance and accepts accountability; handles change; sets personal standards; stays focused under pressure; meets attendance/punctuality requirements.
• Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work; is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns/acts on challenges and pro-actively recommends solutions.
• Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.

PHYSICAL REQUIREMENTS

• To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily.
• All employees must be able to communicate face to face or through technology with or without reasonable accommodation.
• Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table.
• Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs.
• Clerical office duties on various forms of technology are required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT.
• This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current.
• The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer.

Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

Georgia’s Own Credit Union named to 2025 Top Workplaces USA list

Georgia’s Own Credit Union is proud to be named to the 2025 Top Workplaces USA list. Organizations must receive at least a 35% response rate on their employee engagement surveys to be considered for the Top Workplaces award from Energage. Questions range from employees’ experiences with work-life balance and their overall well-being to communication, innovation, and values within the organization.

As a full-service, not-for-profit financial institution, serving our members, giving back to our communities, and cultivating our employees is at the heart of what we do. That includes providing a flexible, innovative, engaging, and progressive work environment—just to name a few.

We had an impressive participation rate of 75% in the employee engagement survey. Below is what some of our incredible employees have to say about working for Georgia’s Own: “In my work, I can be very flexible with my schedule, and I feel like I can contribute to the overall success of the company.” “Georgia’s Own is truly a fabulous place to work. I love my job because regardless of what area, everyone is focused on ensuring that our members have what they need to succeed. And that’s a good mission!” “I can contribute to the greater cause of providing our community with financial assistance to meet the dreams and needs of their families.” “I love the people that I work with and the vision behind who Georgia’s Own is and continues to be. I love being a part of an organization that cares for the community, starting with their very own employees and members.” We’re honored to be included among some of the most highly regarded organizations in the nation. This award would not have been possible without our extraordinary employees who work hand-in-hand to ensure our mission of Banking on Purpose remains the foundation of our work.

Banking on Purpose While many things have changed throughout our long history as a credit union, acting with purpose—whether it’s serving our members, giving back to our communities, or cultivating our employees—has remained the foundation of what we do. Banking on Purpose explains our character and motivation. It drives our decision-making, and is the underlying reason why people should choose us as an employer and financial institution. Banking on Purpose is not just a tagline—it is our mission and vision, both internally and externally.

EEO/EOE Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of actual or perceived age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other characteristics protected by applicable federal, state, or local laws. Consistent with obligations under federal law, Georgia’s Own is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.