Universal Banker I - Mt. Pleasant Johnnie Dodds, SC

SouthState Bank; Amherst (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

SouthState Bank seeks a Universal Banker to serve as a full-service, single point of contact in the branch for customers’ financial needs. The role blends teller and FSR duties to drive customer relationships and financial growth.

You will open deposit accounts, process transactions, and help customers understand products and services while complying with banking regulations. Some travel and flexible hours may be required.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service.
• Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak and understand English.

Responsibilities

• Serve customers quickly, accurately, efficiently and confidentially in line with Service Standards.
• Identify customer needs and expand relationships by making referrals.
• Open new deposit accounts and handle stop payments, wires and other maintenance within limits.
• Process transactions for savings, checking, and loan accounts.
• Follow branch security and audit procedures and ensure proper documentation.

Skills

Interpersonal skills

Computer skills

English proficiency

Education

High School diploma or equivalent

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.

• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.

• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.

• Presents a neat and professional personal appearance, in accordance with bank policy.

• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.

• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

• Processes transactions for savings, checking, and loan accounts.

• FSR Duties:

  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL

Travel may be required to come to meetings or training as needed.

Work Location: 1032 Johnnie Dodds Boulevard Mount Pleasant, South Carolina 29464

Equal Opportunity Employer, including disabled/veterans.