Universal Banker I - Grapevine, Texas

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; Grapevine (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

SouthState Bank in Grapevine, TX is seeking a Universal Banker to serve as a full service, single point of contact for customers. The role combines teller and FSR duties to provide exceptional service, identify needs, and grow customer relationships.

You will process transactions, open deposit accounts, and handle related banking services while ensuring compliance with regulations and security procedures. Strong communication and computer skills are essential for success in this position.

Qualifications

• Cash handling, sales, customer service experience preferred.
• Good interpersonal skills and computer skills are expected.
• Ability to read, write, speak and understand English.

Responsibilities

• Provide excellent customer service as a single point of contact in the branch.
• Identify customer needs and expand customer relationships through referrals.
• Process teller transactions and maintain account records with accuracy.
• Open new deposit accounts and handle other banking services within limits.
• Adhere to banking regulations and branch security procedures.

Skills

Cash handling

Customer service

Sales

Interpersonal skills

English proficiency

Education

High School diploma or equivalent

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues.
• Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

Teller Duties

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

FSR Duties

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance.
• Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business.
• Gives business card if not already given.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

The SouthState Way New Team Member Orientation Teller Foundations Banker Foundations All assigned Regulatory Compliance Training Acknowledgement of all policies through DocuSign as assigned Additional training may be required dependent upon experience

PHYSICAL DEMANDS

Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL

Travel may be required to come to meetings or training as needed.

WORK LOCATION

1002 Texan Trl. Grapevine, Texas 76051

Equal Opportunity Employer, including disabled/veterans.

Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.