Universal Banker I

Potomac Bank; Winchester (VA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Smoke-free workplace

Diversity and inclusion initiatives

Job summary

Potomac Bank is seeking a Universal Banker I to join our team in Winchester, Virginia. This role involves a variety of teller transaction processes while providing exceptional customer service.

The ideal candidate should have a high school diploma or GED, experience in customer service, and possess strong communication skills. Join us in fostering community relationships while assisting customers with their financial needs.

Qualifications

• 1–2 years of prior customer service experience.
• Outgoing, service-oriented personality.
• General knowledge of bank operations.

Responsibilities

• Process customer transactions and maintain cash drawer accuracy.
• Identify and refer retail products suitable for customer needs.
• Deliver excellent customer service consistently.

Skills

Customer confidentiality

Arithmetic skills

Communication skills

Education

High school diploma or GED

Tools

Standard office equipment

Basic computer operation

Job description

Universal Banker I

Branch Manager/Assistant Branch Manager

Non-Exempt

Do you enjoy interacting with people? Do you enjoy building lasting relationships all while gaining important life financial skills? Are you a multi-tasker that must have organization in your life? Potomac Bank is looking for a Universal Banker I that fits these characteristics.

Summary

Responsible for a broad range of teller transaction processing, referring bank products and services while providing friendly customer service and playing a vital role in delivering an exceptional customer experience.

Essential Duties and Responsibilities

Customer Service

• Ability to interact with the public and deal effectively with their questions or problems.
• Familiar with the bank’s products and services.
• Looks for opportunities to explain, promote, and refer products or services.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Serves as a model of excellent customer service to other employees.
• Identifies and refers retail products suitable to the customer’s needs.
• Handles customer complaints or questions and determines the best course of action to remedy the situation.
• Establishes and maintains effective working relationships with co‑workers, employees and officials in other departments.

Universal Banker I Functions

• Receives and handles deposits of all types, ensuring correct endorsement on negotiable instruments.
• Cashes checks and pays out after verification of signatures and balances, following teller policies.
• Processes checks, deposits, loan payments, night drop bags, mail deposits, and savings bonds; provides access to safety deposit boxes.
• Enters customer transactions into the computer, issues receipts, and accurately balances the cash drawer at shift end.
• Removes deposits from, counts, and balances cash in the automated teller system and night drop bags.
• Assists with daily ATM balancing duties.
• Demonstrates responsibility and judgment according to check cashing procedures.
• Orders client checks through Harland Clarke.
• Issues cashier’s checks and money orders.
• Completes Currency Transaction Reports (CTRs) and obtains independent verification.
• Overrides excessive drawer cash in Vertex up to approved limits.
• Opens and maintains all consumer types of checking and savings accounts.
• Completes domestic wire forms accurately.

Other duties may be assigned.

Security

• Maintains proper currency and coin amounts in the drawer per bank limits.
• Maintains a neat and orderly work area and secures negotiables and confidential records.
• Understands the role in the event of a robbery and knows proper post‑robbery procedures.
• Maintains a professional appearance that evokes customer trust.
• Adheres to all bank policies, procedures, internal controls, and system access restrictions.

Other duties may be assigned.

Critical Skills

• Self‑development: Pursue additional education or training to remain current, improve knowledge, and diversify skills; be cross‑trained in other areas.
• Customer confidentiality: Never reveal customer information outside the bank.
• Versatility: Ability to multi‑task under pressure in a fast‑paced environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and/or Experience

High school diploma or GED; 1–2 years of prior customer service experience; outgoing, service‑oriented personality; general knowledge of bank operations; excellent communication skills; basic to advanced computer skills.

Knowledge, Skills, and Abilities

• Pleasant personality with above‑average arithmetic skills.
• Adheres to Potomac Bank’s Core Values: Integrity, Teamwork, Growth, Client Commitment, Community Focus.
• Basic computer operation skills (printer, copier). Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Operates standard office equipment, including coin sorter and currency counter.
• Speaks clearly, writes legibly, and greets the public politely.
• Applies common sense to carry out written, oral, or diagrammatic instructions.
• Handles problems involving multiple concrete variables in standardized situations.

SMOKE‑FREE WORKPLACE

Potomac Bank is a 100% smoke‑free company.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Potomac Bank is an Equal Opportunity/Affirmative Action Employer.

Potomac Bank supports a workforce of diversity, equity, inclusion, and accessibility.