Universal Banker I

Capitol Bank; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Capitol Bank is hiring a Universal Banker to accurately process teller transactions and provide friendly, professional service to customers. The role focuses on identifying customer needs, recommending beneficial products, and referring customers to partner departments when appropriate, both in person and over the phone.

The position supports opening new personal and business products, aiming for sales targets, service behaviors, and referral goals while building loyal relationships and

Qualifications

• Excellent communication with customers and staff.
• Ability to develop solutions to meet customer and employee needs.
• Flexible to changing workload; highly self-motivated.
• Team player; respectful to staff, customers, and prospects.
• Proficiency with Microsoft Office and related software.
• Minimum of 1 year in customer service; banking experience preferred.
• College degree or equivalent work experience is acceptable.

Responsibilities

• Process transactions: deposits, withdrawals, checks, payments, and related duties.
• Cross-sell products and refer to partner departments as appropriate.
• Open, update, and maintain customer accounts; manage daily cash drawer.
• Aim to meet product sales, service behaviors, and referral goals.
• Maintain professional, friendly customer interactions in person and over the phone.

Skills

Effective communication

Customer service mindset

Problem solving

Teamwork

Adaptability

Education

College degree or equivalent

Tools

Microsoft Office Suite

Job description

As employees of Capitol Bank, we adhere to our vision, "to be the most trusted community bank where relationships drive success." Our success will come from new market innovations and our mission, "to be a professional team of experts who combine our knowledge of customers and local market insights to deliver a rewarding and memorable banking experience." To be successful with our vision, innovations, and mission, we will lean to our values of our people, relationships, communication, performance, and integrity.

As employees of Capitol Bank, we recognize we are part of a team. We will bring our engagement to our work and team involvement. Embracing learning opportunities and conversations with our supervisors and leadership. Welcoming involvement in the community when available. Providing initiative and creativity to Capitol Bank's mission as a team member.

Position Summary:

The Universal Banker accurately processes customer transactions on the teller line and provides quality customer service in a friendly, professional, and timely manner. This position determines customers' needs and meets their expectations by recommending beneficial products and referring them to partner departments when appropriate. The Universal Banker ensures positive interactions with existing and prospective customers—both over the phone and in person—with a focus on acquiring and expanding loyal relationships. In addition, the role includes assisting customers with opening new personal and business products and services while working to achieve targeted levels for product sales, service behaviors, and referral goals.

Job Responsibilities:

The Universal Banker is responsible for delivering exceptional service by adhering to all established bank policies and procedures while maintaining a strong working knowledge of Capitol Bank's products and services to effectively cross‑sell and support customer needs. This role performs a wide range of transaction‑related duties, including processing deposits and withdrawals, cashing checks, issuing official checks, handling various payments, managing coin orders and bankcard cash advances, and providing account information as requested. The Universal Banker ensures accuracy through daily cash‑drawer balancing and meets established standards for overages and shortages. They are accountable for achieving targeted goals related to product sales, service behaviors, and referral activity, as well as opening, updating, and maintaining customer accounts. This position requires prompt, professional handling of customer inquiries and ongoing relationship development through regular communication, business visits, and participation in community or customer‑focused events. Additional responsibilities may be assigned to support the overall needs of the branch and the Bank.

Skillset & Experience

• Effective communication when working with customers and/or employees
• Be involved in developing solutions to meet the needs of the customer and/or employees
• Flexibility to meet changing workload; highly self‑motivated
• Be a team player and be respectful to all staff, customers, and prospects.
• Proficient in Microsoft Office Suite and other applicable software.
• Minimum of 1 year in customer service. Previous banking experience preferred.
• Applicable college degree or equivalent work experience.

Working Conditions

• Must be able to sit for periods greater than 45 minutes at a time.
• Must be able to stand for periods greater than 30 minutes at a time.
• Must be able to lift a minimum of 25 pounds.
• Must be able to use computer monitors for periods greater than 45 minutes at a time.
• Must be able to perform basic typing functions.