Universal Banker Float - Carroll & North Baltimore

Truist Financial; Finksburg (MD); On-site; USD 46,000 - 53,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision and life insurance

401(k) plan

Paid vacation and sick days

Paid holidays

Job summary

Truist Financial in the United States seeks a Float Universal Banker who travels to multiple branches within the assigned coverage area to deliver superior client service and accurate transactions.

You will educate clients on digital self-service options, support sales activities, and adhere to internal controls while working with the Branch Leader to schedule branch coverage.

Qualifications

• High school diploma or equivalent required.
• Proven teller, cash handling or client service experience.
• Strong interpersonal and communication skills.
• Ability to use office equipment and perform basic math.
• Willing to follow written and verbal instructions.
• Ability to travel to multiple branches within assigned area.

Responsibilities

• Provide timely and accurate client transactions and maintain records.
• Educate clients on digital banking options including ATMs, Online and Mobile banking.
• Support sales and referrals by identifying client needs and opportunities.
• Participate in leadership routines and comply with policies and controls.
• Serve as point of contact for account maintenance and problem resolution.
• Float to multiple branches within the designated area as scheduled.

Skills

Teller experience

Customer service

Cash handling

Interpersonal skills

Written and verbal instructions

Education

High school diploma or equivalent

Job description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Float Universal Bankers will be required to travel to multiple branches as assigned by the Area Leader and/or Branch Leader

Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the clients financial needs. Cross-trained to support sales and service activities as needed.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provides a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
• Educates clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Supports team by making client servicing calls, presenting client offers, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Participates fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commits to advancing knowledge to better serve clients by completing applicable training classes and web-based learning.
• Adheres to internal controls, operational procedures, and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serves as point of contact for account maintenance, problem resolution, identifying solutions and services and referring the client to the appropriate teammate.
• Float Universal Bankers will be assigned to a home branch but will be scheduled to support multiple branches within their designated coverage Area. Schedules will be provided in advance but may change based on staffing needs. Float teammates will receive direction from the Branch Leader of the location they are working in on any designated day/week.

Required Qualifications:

• High school diploma or equivalent education
• Proven and consistent proficiency in teller or cash handling or client service skills
• Good interpersonal and communication skills, including a desire to interact with clients and prospects
• Ability to use office equipment and perform basic mathematical functions
• Willing and able to follow written and verbal instructions and work under established guidelines
• Demonstrated ability to deliver excellent client service and provide team support
• Availability to work Saturdays and/or extended hours

Preferred Qualifications:

• Demonstrated ability to uncover referral opportunities
• Knowledge of advanced or complex branch transactions
• Demonstrated ability to handle multiple priorities under time constraints
• General understanding of bank operations, policies, and procedures

Universal Banker

The annual base salary for this position is $45,760-$52,500

Additional incentive pay is not available for this position.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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