Universal Banker - Bushnell, FL (Part-time)

SouthState Bank, N.A.; Bushnell (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

SouthState Bank, N.A. seeks a Universal Banker in Bushnell, Florida. This role serves as the primary contact for customers' financial needs, blending the responsibilities of a Teller and Financial Services Representative (FSR). The ideal candidate will excel in customer service, have cash handling experience, and demonstrate knowledge of banking products.

Responsibilities include processing transactions, opening accounts, and providing exceptional service while ensuring compliance with regulations. A strong emphasis on relationship building with customers is essential.

Qualifications

• 1 year of teller or cash handling experience.
• 6 months of customer relationship building or sales experience.
• Good interpersonal and computer skills.

Responsibilities

• Serve customers quickly and confidentially.
• Process transactions and assist in opening new accounts.
• Resolve customer problems with courtesy.

Skills

Customer service

Cash handling

Sales

Interpersonal skills

Computer skills

Education

High School diploma or equivalent

Job description

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts, features, benefits, advantages, rules, regulations, and price structure.
• Able to identify customer needs and expectations by listening for clues; seeks opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology and can enroll customers in self-service options.
• Teller Duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • Assists in guiding and training new tellers.
  • Allows customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and according to prescribed procedures.
  • Sells certified checks.
  • Balances transactions daily.
  • Services/balances ATM.
  • Utilizes the branch capture system.
  • Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining proper workflow.
  • Follows the branch's security and audit procedures and understands the function and operation of security devices.
• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank; also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion, and directs customers with difficult problems to other sources for assistance; considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer's time and business; gives a business card if not already given.
  • Follows the branch's security and audit procedures and understands the function and operation of security devices.
  • Assures that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months of customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back‑Up Vault Responsibilities.
• Other duties as assigned.

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal and computer skills; ability to read, write, speak, and understand English.

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required depending on experience.

PHYSICAL DEMANDS

• Must be able to lift up to 50 pounds, stand and/or sit for long periods, and effectively access and interpret information on computer screens, documents, reports, cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required.

Work Location: 114 W Belt Ave, Bushnell, Florida 33513

Equal Opportunity Employer, including disabled/veterans.