Universal Banker- 125th Street

Apple Bank; Street (MD); Hybrid; USD 30,279 - 45,419; Full time

Job summary

Apple Bank in New York, NY is looking for a Universal Banker who will handle customer transactions and provide exceptional client service. This hybrid role combines teller responsibilities with customer service outreach, ensuring a seamless banking experience.

Eligible candidates should possess a High School Diploma or GED and have 1-2 years in retail banking. Strong communication, organizational skills, and the ability to build relationships are essential. Weekend work and occasional travel may be required.

Qualifications

• 1-2 years of combined retail banking experience as Teller and Customer Service Representative.
• General understanding of retail banking operations preferred.
• Willingness to be cross-trained in other branch functions.

Responsibilities

• Deliver exceptional customer service and resolve issues promptly.
• Process teller operations and safeguard cash.
• Perform accurate new-account record keeping and mentor new hires.

Skills

Customer relationship building

Problem-solving

Verbal communication

Attention to detail

Microsoft Office proficiency

Education

High School Diploma or GED

Job description

New York, NY (125th Street) - Salary Range: $21.98/hr - $32.97/hr

The Universal Banker (UB) serves as a full‑service, single point of contact for Apple Bank clientele, handling monetary and account transactions while providing top‑level customer service in a hybrid role that blends teller and customer service responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES

Deliver exceptional customer service by engaging clients professionally and resolving issues promptly. Communicate the features of Apple Bank products and services, identify opportunities to acquire new or additional banking relationships, and refer prospects to licensed representatives of ABS Associates of NY, Inc. as appropriate. Process all teller operations, safeguard cash and negotiable instruments, maintain vault and ATM readiness, and provide required disclosures. Perform accurate new‑account record keeping, adhere to regulatory, compliance, security, and audit procedures, and mentor new hires. Complete additional duties as requested to support branch operations.

SKILLS, EDUCATION, & EXPERIENCE

• High School Diploma or GED required.
• 1–2 years of combined retail banking experience as Teller and Customer Service Representative.
• General understanding of retail banking operations (risk, compliance, fraud, loss) preferred.
• Proven experience in building and maintaining strong customer relationships.
• Demonstrated ability to develop and maintain detailed knowledge of banking products and services.
• Willingness to be cross‑trained in other branch functions.
• Excellent problem‑solving skills with the ability to provide solutions to customer issues.
• Confident, professional, and positive demeanor when interacting with customers.
• Excellent verbal and written communication skills, including strong phone etiquette.
• Strong organizational skills and high attention to detail.
• Basic knowledge of Microsoft Office suite (Word, Excel, PowerPoint).
• Sound judgment and discretion when handling confidential information.
• Weekend work and extended hours, as well as occasional travel or coverage of neighboring branches, may be required.
• Visa sponsorship not available.

We are an equal‑opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military or veteran status, or any other Federal or State legally protected characteristic. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on the operation of our business.