Universal Banker

United Trust Bank; Uniontown (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

United Trust Bank in Uniontown, Ohio, is hiring a Universal Banker to deliver outstanding customer service by accurately processing transactions and identifying client needs. You will open, maintain, and close deposit accounts and promote bank products and services.

The role requires 2–3 years in deposit operations or related banking experience, with strong verbal communication and attention to detail. This full-time, hourly position offers competitive pay and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of deposit operations or related banking experience.
• Excellent verbal communication skills.
• Strong time-management and organizational abilities.
• Detail-oriented with accuracy in banking forms.

Responsibilities

• Open new accounts and process related paperwork.
• Identify customer needs and offer bank products.
• Inform customers about promotions and new accounts.
• Participate in community outreach to promote the bank.
• Respond to inquiries and resolve deposit account concerns.
• Identify deficiencies and provide resolution options.
• Process overdrafts, chargebacks, and back-office items.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Attention to detail

Initiative

Education

High school diploma or equivalent

Associate degree or professional certificate

Job description

Universal Banker

Location: Uniontown, Ohio

Employment Status: Full-time – Hourly

Department: Bank / Operations

Reports to: Operations Manager

Position Summary

The Universal Banker is responsible for providing superior customer service by accurately processing transactions, recognizing client needs, and recommending appropriate products and services. This position also opens, maintains, and closes all types of deposit accounts and related transactions in an efficient and compliant manner.

Key Responsibilities

• Open new accounts for customers; prepare and process new account paperwork, applications, and required identification.
• Identify the needs of new and existing customers and offer appropriate bank products and services.
• Provide customers with information regarding current promotions, contests, and new account options.
• Participate in community awareness and outreach events to promote the bank and foster new business opportunities.
• Respond to customer inquiries and resolve concerns related to checking, savings, and other deposit accounts.
• Proactively identify and communicate account status deficiencies and disputed transactions to customers and provide options for resolution.
• Process overdrafts, chargebacks, and various back-office items related to Deposit Operations.
• Other duties as assigned

Qualifications

• High school diploma or equivalent required.
• Professional certificate or associate degree preferred.
• 2–3 years of deposit operations or related banking experience.
• Excellent verbal communication skills with the ability to speak clearly and concisely.
• Strong time-management skills with the ability to use time and resources efficiently.
• Demonstrated ability to anticipate common customer concerns and recommend improvements to procedures and processes.
• Proven experience in personal organization and the ability to prioritize multiple tasks.
• Strong attention to detail and thoroughness, with a focus on identifying and correcting banking errors.
• Ability to clearly and concisely express written concepts and accurately complete required banking forms and documentation.
• Demonstrated initiative in seeking to improve and develop new processes and ideas related to daily banking tasks.

Compensation & Benefits

• Pay range: $19.00 – $22.00 per hour, commensurate with experience and qualifications.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan with employer match.
• Paid time off and paid holidays.
• Employee banking benefits.
• Opportunities for training, professional development, and career growth within the bank.

Equal Employment Opportunity

United Trust Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive, respectful workplace for all employees and applicants.