Universal Banker

TrustBank; Tuscola (IL); Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

401(k) plan with discretionary match

Résumé du poste

TrustBank in Tuscola, IL seeks a Universal Banker to provide a full range of banking services for individuals and commercial clients. You will greet customers, direct them to the proper department, and deliver New Accounts and Teller services while cross-selling bank products.

You will support branch operations and uphold exceptional customer service. The position requires High School education, cash handling skills, and accurate transaction processing.

Qualifications

• High school education is required and on‑the‑job training will be provided.
• Experience in sales, relationship management, and cross selling is desirable.
• Detail‑oriented with cash handling accuracy is essential.

Responsabilités

• Open and close bank when needed.
• Remain flexible to scheduling during Tuscola hours.
• Ensure customers receive prompt and courteous service.
• Answer phone inquiries.
• Balance drawer cash and vault cash.
• Run teller transactions accurately and efficiently.
• Process night drop deposits.
• Approve checks within limits.
• Assist customers with account problems and onboarding.
• Open new accounts and provide loan applications as needed.
• Cross-sell bank products to customers.
• Issue and redeem certificates of deposit.
• Maintain compliance when opening/closing accounts.
• Handle ATM/Debit card requests and data updates.
• Process check orders for personal and business use.
• Attend bank meetings and training sessions.
• Maintain transaction and over/short reports.
• Balance cash shipments with Fed.
• Promote TrustBank values and service standards.
• Assist with monthly reports and community representation.

Connaissances

Sales

Relationship management

Cross selling

Compliance knowledge

Formation

High school diploma

Outils

MS Office

Excel

Description du poste

Job Summary

Perform a full range of banking services to individual customers and commercial clients as well as providing general internal support. The position is responsible for greeting customers and directing them to the appropriate department or person. Other duties include providing New Accounts and Teller services, cross-selling bank products and services, and supporting the other branch needs. Communicate effectively with current and prospective customers. Project a professional image for TrustBank by providing exceptional customer service at all times.

Description

JOB TITLE: UNIVERSAL BANKER

DEPARTMENT: TUSCOLA

REPORTS TO: BRANCH MANAGER

FLSA STATUS: NON-EXEMPT

TYPE OF POSITION: FULL-TIME

Job Summary: Perform a full range of banking services to individual customers and commercial clients as well as providing general internal support. The position is responsible for greeting customers and directing them to the appropriate department or person. Other duties include providing New Accounts and Teller services, cross-selling bank products and services, and supporting the other branch needs. Communicate effectively with current and prospective customers. Project a professional image for TrustBank by providing exceptional customer service at all times.

Duties And Responsibilities

• Open and close bank when needed.
• Remain flexible to scheduling needs during all Tuscola location business hours.
• Ensure that customers receive prompt and courteous service.
• Answer phone inquiries.
• Balance drawer cash and vault cash.
• Run teller transactions accurately and efficiently.
• Process night drop deposits.
• Approve checks within limits.
• Assist customers in resolving account related problems.
• Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customer’s needs.
• Assist customers by opening new accounts.
• Give out appropriate loan applications.
• Cross-sell products to customers.
• Issue and redeem certificates of deposit.
• Stay within compliance guidelines when opening and closing all accounts.
• Order ATM/Debit cards and update information, activate, etc.
• Process check orders/re-orders for customers with products for personal and business purposes.
• Order and stock adequate supplies.
• Attend bank meetings and educational seminars as required.
• Maintain over and short reports and transaction reports.
• Ship and order currency and coin from Fed.
• Scan and balance transaction in the proof program.
• Promote TrustBank’s Values and Service Standards.
• Assist with monthly reports
• Represent TrustBank at community functions
• Provide support to Branch Manager and Market President
• Perform other duties as assigned.

Working Conditions

The position is a full-time position, working 37-40 hours per week. Some of the work is repetitive, and you will be required to deal with the public and must be courteous and efficient. The noise level in the environment is usually moderate. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms and talk or hear. Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus.

TRUSTBANK CORE VALUES

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties.

Compensation And Benefits

The estimated annual salary for this position is $17 - $20/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate’s qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank’s career page. https://trustbank.net/company/career-opportunities

DISCLOSURES

TrustBank recognizes that people are our bank’s strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated

July 13, 2026

Requirements

EDUCATION and/or EXPERIENCE

Must have high school education and be able to master on-the-job training requirements. Prior retail banking experience is desired but not necessary.

Required Skills And Abilities

Experience in sales, relationship management, and cross selling skills are desired. Must be proactive thinking, be able to learn compliance, product knowledge, have problem solving skills, and work collaboratively. The ability to perform detailed work with accuracy and cash handling skills are essential.

Technical Skills

Ability to use computer for data entry, word processing, MSOffice, and may be assigned Excel spreadsheet work. Knowledge and ability to learn the bank’s data processing system. Use of personal computer, calculator, telephone, shredder, scanner/copier, and other general office equipment.