Universal Banker

TrustBank; Tuscola (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) plan with employer match

Job summary

TrustBank in Tuscola, IL is seeking a Universal Banker to provide full banking services to individuals and commercial clients. You will greet customers, open accounts, handle teller duties, cross-sell products, and support branch operations to ensure exceptional service.

Requires high school education with on-the-job training; retail banking experience is a plus. Expect 37–40 hours weekly with potential discretionary annual bonus and a 401(k) plan with employer match.

Qualifications

• High school education required with on-the-job training.
• Retail banking experience preferred but not required.
• Experience in sales, relationship management and cross selling desired.
• Proactive thinking, compliance learning, product knowledge and problem solving important.
• Detail-oriented with accurate cash handling capabilities.

Responsibilities

• Open and close the bank as needed.
• Greet customers and direct them to the appropriate department.
• Provide New Accounts and Teller services.
• Cross-sell bank products and services to customers.
• Process teller transactions accurately and efficiently.
• Balance drawer and vault cash; handle cash-related duties.
• Promote TrustBank values and service standards.
• Support Branch Manager and respond to branch needs.

Skills

Sales experience

Relationship management

Cross selling

Proactive thinking

Compliance knowledge

Product knowledge

Problem solving

Teamwork / collaboration

Cash handling

Attention to detail

Education

High school education

Tools

MS Office

Excel

Bank data processing system

Job description

About this position

JOB TITLE: UNIVERSAL BANKER

DEPARTMENT: TUSCOLA

REPORTS TO: BRANCH MANAGER

FLSA STATUS: NON-EXEMPT

JOB SUMMARY

Perform a full range of banking services to individual customers and commercial clients as well as providing general internal support. The position is responsible for greeting customers and directing them to the appropriate department or person. Other duties include providing New Accounts and Teller services, cross-selling bank products and services, and supporting the other branch needs. Communicate effectively with current and prospective customers. Project a professional image for TrustBank by providing exceptional customer service at all times.

DUTIES AND RESPONSIBILITIES

1. Open and close bank when needed.
2. Remain flexible to scheduling needs during all Tuscola location business hours.
3. Ensure that customers receive prompt and courteous service.
4. Answer phone inquiries.
5. Balance drawer cash and vault cash.
6. Run teller transactions accurately and efficiently.
7. Approve checks within limits.
8. Assist customers in resolving account related problems.
9. Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customer’s needs.
10. Assist customers by opening new accounts.
11. Give out appropriate loan applications.
12. Cross-sell products to customers.
13. Issue and redeem certificates of deposit.
14. Stay within compliance guidelines when opening and closing all accounts.
15. Order ATM/Debit cards and update information, activate, etc.
16. Process check orders/re-orders for customers with products for personal and business purposes.
17. Order and stock adequate supplies.
18. Attend bank meetings and educational seminars as required.
19. Maintain over and short reports and transaction reports.
20. Ship and order currency and coin from Fed.
21. Scan and balance transaction in the proof program.
22. Promote TrustBank’s Values and Service Standards.
23. Assist with monthly reports
24. Represent TrustBank at community functions
25. Provide support to Branch Manager and Market President
26. Perform other duties as assigned.

WORKING CONDITIONS

The position is a full-time position, working 37-40 hours per week. Some of the work is repetitive, and you will be required to deal with the public and must be courteous and efficient. The noise level in the environment is usually moderate. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms and talk or hear. Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus.

TRUSTBANK CORE VALUES

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties.

COMPENSATION AND BENEFITS

The estimated annual salary for this position is $17 - $20/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate’s qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank’s career page. https://trustbank.net/company/career-opportunities

DISCLOSURES

TrustBank recognizes that people are our bank’s strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated: July 13, 2026

Salary Information

$17 - $20Hourly Wage

Requirements

EDUCATION and/or EXPERIENCE

Must have high school education and be able to master on-the-job training requirements. Prior retail banking experience is desired but not necessary.

REQUIRED SKILLS AND ABILITIES

Experience in sales, relationship management, and cross selling skills are desired. Must be proactive thinking, be able to learn compliance, product knowledge, have problem solving skills, and work collaboratively. The ability to perform detailed work with accuracy and cash handling skills are essential.

TECHNICAL SKILLS

Ability to use computer for data entry, word processing, MSOffice, and may be assigned Excel spreadsheet work. Knowledge and ability to learn the bank’s data processing system. Use of personal computer, calculator, telephone, shredder, scanner/copier, and other general office equipment.

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