Universal Banker

Superior National Bank; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Superior National Bank in Troy, MI is seeking a customer-focused professional to handle deposits, withdrawals, and loan payments while delivering a full range of banking services. You will assist customers with new accounts, maintain relationships, and promote electronic banking solutions.

The role emphasizes accuracy in cash handling, adherence to procedures, and proactive community engagement to support local branch growth.

Qualifications

• Bachelor’s or Associate degree in finance or related field preferred.
• Successful completion of in-house training program.
• Experience in a banking/lending environment preferred.

Responsibilities

• Receive checks and cash for deposit to accounts, verify amounts, examine checks for endorsement, and enter deposits into computer records.
• Cash checks and process withdrawals after verification of signatures and balances.
• Receive, verify, and enter loan and other payments.
• Provide a complete range of customer services, including opening, maintaining, and closing accounts.
• Count, check, package, and order coins and currency.
• Balance cash drawer at the end of the shift/day.
• Drives branch growth through outbound prospecting and community engagement.
• Consults with and advises customers about all bank products and services.
• Uncovers needs for personal and business deposit accounts and loans after needs-based consultation.
• Interviews and gathers customer information, opens new deposit accounts.
• Creates an enhanced customer experience with an “all-in-one” approach to relationship building.
• Makes recommendations for electronic banking products, enrolling customers, and supports e-banking services.

Skills

Relationship building

Customer service

Cash handling

Bank product knowledge

Education

Bachelor’s or Associate degree in finance

In-house training program

Banking/lending experience preferred

Job description

Major Duties & Responsibilities

• Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records
• Cash checks and process withdrawals after verification of signatures and balances
• Receive, verify, and enter loan and other payments
• Provide a complete range of customer services, including opening, maintaining, and closing accounts
• Count, check, package, and order coins and currency
• Balance cash drawer at the end of the shift/day
• Relationship Building:
• Drives branch growth through outbound prospecting and community engagement.
• Consults with and advises customers about all bank products and services.
• Uncovers needs for personal and business deposit accounts and loans after thorough needs-based consultation.
• Interviews and gathers customer information, opens new deposit accounts.
• Creates an enhanced customer experience with an “all-in-one” approach to relationship building.
• Electronic Banking:
• Makes recommendations for personal and business electronic products, enrolling both personal and business customers
• Demonstrates, onboards, and supports e-banking customers (ACH, wires, bill pay, mobile deposit, mobile banking, personal finance, remote deposit capture.)
• Assists customer with self-service devices, whether in-person or remotely in a virtual capacity.
• Other duties as assigned.
  

Education, Experience & Requirements

• Bachelor’s or Associate’s Degree in finance field preferred or related experience
• Successful completion of in-house training program
• Experience in a banking/lending environment preferred

Physical & Mental Demands

• Stand, walk, sit, stoop, reach with hands or arms, occasionally move up to 25 pounds, and use hands to finger, handle, or feel objects, tools, or controls
• Talk, hear, write, read, type, understand technical manuals, manipulate numbers, and communicate effectively in person, on the phone, and via letter/e-mail
• Effectively organize, prioritize, and complete work assignments, and deal with frequent and/or multiple interruptions
• Learn duties/tasks in a reasonable amount of time
• Perceive clearly at both close and long range, and possess adequate peripheral vision, depth perception, color distinction, and focusing ability