Universal Banker

Beginnings Credit Union; Town of Waterloo (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Beginnings Credit Union is seeking a Universal Banker to engage members in person, by phone, and by email in a branch setting. You will partner with the member experience team to deliver innovative technology solutions and help members meet their financial needs.

The role emphasizes cross-selling credit cards, personal loans, lines of credit, and home equity products while promoting self-service options and high-quality service. A Notary license and banking experience are preferred.

Qualifications

• High school education or equivalent.
• 1–2 years of experience at a financial institution preferred.
• Notary License is required.
• Proven customer service experience and strong communication skills.
• Proficient with smartphones/tablets and digital banking tools.

Responsibilities

• Responsible for member satisfaction by addressing all financial needs of a member related to products, services, technologies, transactions, and education.
• Utilizes sales techniques to onboard potential members and recommend appropriate products and services.
• Encourages members to use self-service solutions to enhance their service experience.
• Provides friendly, accurate completion of all member requests including account openings, servicing requests, and transactions.
• Ability to learn Beginnings products and services to create cross selling opportunities.
• Adheres to policies, procedures, and trainings to meet regulatory, operational and security requirements.
• Service through multiple devices and media (email, messaging, video conferencing).
• Active participation in the Sales Incentive Program and branch goals.
• Support branch events and educational marketing programs.
• Engage in community activities for new member leads.

Skills

Customer service

Sales

Technology aptitude

Education

High school diploma

Notary license

Tools

Smartphone proficiency

Teller machines

Job description

Beginnings Credit Union (Beginnings) is seeking a talented and professional individual to fill the position of Universal Banker. This individual will support Beginnings' member experience team by consistently providing members, potential members, and co-workers with exceptional service in person, over the phone, and through email. Successful candidates will thrive in a branch setting, as a business partner offering innovative technology solutions while empowering members to utilize the technology to meet their financial needs. The ideal candidate will have consumer loan sales experience preferred with products including, but not limited to credit cards, personal loans, lines of credit, and home equity products.

Responsibilities

• Responsible for member satisfaction by addressing all financial needs of a member related to products, services, technologies, transactions, and education.


• Utilizes sales techniques to onboard potential members, determine member financial needs and recommending appropriate products and services including without limitation deposit accounts, loans, credit cards, and delivery channels to meet those needs.


• Encourages members to use self-service solutions to enhance their service experience.


• Provides friendly, accurate completion of all member requests including account openings, servicing requests, and transactions.


• Ability to learn Beginnings products and services to create cross selling opportunities for members’ relating to business lending, consumer lending and wealth management.


• Adheres to all policies, procedures, and trainings that Beginnings develops and maintains in order to meet all regulatory, operational and security requirements.


• Technical ability to service members’ requests through multiple types of devices including traditional computers and smartphones or tablets; perform servicing through multiple media such as email, instant messaging, and video conferencing; and perform transactions utilizing teller cash recyclers or other member assisted branch cash machines similar to ATMs.


• To actively participate in the Sales Incentive Program, contributing to team and organization sales goals.


• To consistently meet or exceed individual and branch assigned goals.


• Supportive of all marketing programs and initiatives which may include hosting branch events and educational marketing programs.


• Actively participates in community activities that may generate new member leads.


• Contributes to a positive team environment by being responsive, respectful, and supportive of fellow employees.


• Other duties as assigned.


• Must be able to work flexible schedule Monday through Friday.

Requirements

• High school education or equivalence.


• 1- 2 years of experience working at a financial institution preferred.


• Notary License


• Prior customer service experience position considered.


• Proven technology abilities working with smartphones, tablets, and innovative teller machines.


• Skilled in engaging members/ prospects in a sales conversation.


• Excellent verbal and written skills.

Equal Employment Opportunity

Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.