Universal Banker

Texas Security Bank; Southlake (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Award-winning workplace

Investment in employee education

Job summary

A community bank in Southlake is seeking a Branch Operations Specialist II. This role involves processing customer transactions and assisting with operational tasks. Ideal candidates should have a high school diploma, at least two years of cash handling and customer service experience, and familiarity with banking regulations. Strong multitasking and communication skills are essential. Join a rapidly growing financial institution that invests in its employees' education and values customer service.

Qualifications

• Previous cash handling and customer service experience for at least two years.
• Two years of banking experience, preferably in transaction operations.
• Strong ability to multitask and attention to detail.
• Strong multitasking and attention to detail for transaction processing.
• Strong verbal, written and interpersonal communication skills.
• Good time management, organizational and problem-solving abilities with accountability.
• Knowledge of state and federal banking compliance regulations.

Responsibilities

• Process customer transactions including deposits and withdrawals.
• Balance cash drawer and branch vault daily.
• Assist with team training and branch float coverage.
• Handle Night-Drop and Mail transactions as needed.
• Assist Relationship Support and Treasury Management tasks.
• Respond to client emails, phones and chats within designated timeframes.
• Uphold internal policies and procedures.
• Support training and branch float coverage.

Skills

Cash handling

Customer service

Time management

Attention to detail

Verbal communication

Written communication

Problem solving

Regulatory knowledge

Education

High School diploma or GED

Job description

Texas Security Bank is an independent bank focused on the success of independent business owners. Most Banks are institutional. We’re entrepreneurial. We were founded in 2008 and have grown to over $1 Billion in total assets. We do more than offer services to customers; we solve problems. We are unique in the banking industry with a mission to ‘Elevate the Champions of Free Enterprise’ and are committed to reinforcing the mission by educating business owners, elevating our customers and the community, and leading through innovation and exemplary customer service. As an organization that celebrates its wins, we are honored to be named the Dallas Morning News People’s Choice Award for Best Bank in DFW, Dallas Business Journal’s Best Place to Work and have a Net Promoter Score of 87.8 when the banking benchmark average is 30.

The Branch Operations Specialist II is primarily responsible for all customer-facing transaction processing. This includes teller transactions as well as branch cash balancing, reviewing electronic deposits, and assisting with operational tasks. This position will also be responsible for answering branch phones and incoming chats. This position works closely with the Relationship Support Team as well as Treasury Management Specialists to ensure all internal rules and regulations are followed, have a strong ability to multitask, and possess strong attention to detail to ensure the accuracy of all transaction processing. This position is also responsible for assisting with team training and branch float coverage.

Responsibilities

• Uphold all TSB core values.
• Uphold and follow all internal processes, procedures, and regulations.
• Full understanding of all bank policies and procedures relative to the position.
• Provide customer services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances, preparing change orders for commercial customers, wires, ordering checks, debit cards, etc.
• Balance cash drawer and branch vault daily.
• Processing of mobile and merchant electronic deposits daily.
• Process various Night-Drop and Mail transactions as needed.
• Assisting with assigned Relationship Support and Treasury Management Specialist’s tasks.
• Responsible for responding to client emails, phones, and chats in a designated time frame.
• Complete understanding of all policies and procedures relative to responsibilities.
• Additional responsibilities as assigned.

Required Qualifications

• High School diploma, general education degree (GED), or equivalent required.
• At least two years’ previous cash handling and customer service experience required.
• At least two years of banking experience- preferably knowledge and training in transaction operations.
• Strong ability to multitask and possess strong attention to detail to ensure accuracy of all transaction processing.
• Strong verbal, written and interpersonal communication skills.
• High level of time management, organizational and problem-solving skills with the ability to multi-task, strong attention to detail, and accountability.
• Knowledge of state and federal banking compliance regulations and operational policies.

Why join Texas Security Bank

We are more than just a Bank. Are you ready to join a team of Champions? Texas Security Bank is proud and honored to be an award-winning organization where our employees serve as brand ambassadors to our customers, our community and each other. The TSB core values; integrity, growth, team players, independent thinking, exemplary customer service, winning, innovation, collaboration, discipline to process and diligence are the principles established that determine how we conduct ourselves and our business decisions.

Texas Security Bank is a place where you will be challenged to excel and given room to grow as a valued part of one of North Texas’ fastest-growing community banks. We are honored to be a Best Workplace by the Dallas Business Journal, the Dallas Morning News, and the Best Workplace Institute. The awards are a reflection of our positive workplace culture and a we are proud to have earned. We work hard every day to ensure our employees know they are valued and appreciated.

We invest more resources in business education for owner managed businesses than other banks. Our focus on continuing education is truly unique and needed. Our focus on education isn’t just for our customers- it’s for our employees as well.