Universal Banker

Central-Bank-c44c5195; O’Fallon (MO); On-site; USD 19,000 - 28,000; Part time

Job summary

Central-Bank-c44c5195 seeks a Universal Banker in Missouri to deliver exceptional customer experiences through teller and personal banking services at an on-site branch.

This part-time role emphasizes building relationships, identifying financial needs, and recommending suitable products while achieving referral goals and adhering to bank policies and applicable laws.

Hours are Mon-Fri 9:00am-5:00pm and Sat 9:00am-12:00pm, with a 25-hour standard work week.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend solutions.
• Attention to detail and accuracy in transactions.
• Excellent written and spoken English communication.
• Ability to balance service and sales responsibilities in a fast-paced environment.
• Ability to handle confidential information appropriately.

Responsibilities

• Process customer transactions accurately, including deposits and withdrawals.
• Open and maintain consumer accounts with accuracy and onboarding focus.
• Engage customers to identify financial needs and propose products.
• Participate in referral programs and contribute to branch sales goals.
• Maintain cash drawer and adhere to procedures.
• Provide excellent customer service in person and by phone.
• Stay knowledgeable about bank products and regulatory requirements.
• Assist in preventing fraud and follow security protocols.
• Comply with Bank Secrecy Act and information security standards.

Skills

Customer service

Relationship-building

Attention to detail

Communication skills

Sales/referral mindset

Confidential information handling

Education

High school diploma or equivalent

Tools

Cash handling

Basic math

Job description

The Universal Banker is responsible for delivering exceptional customer experience by supporting both teller transactions and personal banking services. This role serves as a primary point of contact for customers, handling day-to-day transactions while also identifying financial needs and recommending appropriate products and services. This position plays a key role in relationship building and is accountable for achieving referral goals that support branch growth and customer satisfaction. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Requirements

CORE QUALIFICATIONS

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Effective communication and interpersonal skills. Ability to read, write, and speak English.
• Ability to balance service and sales responsibilities in a fast-paced environment.
• Sound judgment and ability to handle confidential information appropriately.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Prior banking, cash handling, or customer service experience preferred.
• Sales or referral experience is a plus.

POSITION REQUIREMENTS

• Basic math and computer proficiency.
• Ability to operate standard banking and office equipment.
• Must be able to meet referral performance expectations and goals.
• Regular in-person attendance at assigned branch location required.
• Willingness to assume additional responsibilities/duties/projects as they arise.
• Regular and reliable attendance and punctuality are required for this position.

Position Type

Part Time - Regular

Work Hours

Monday - Friday 9:00am - 5:00pm; Saturday - 9:00am - 12:00pm

Standard Hours

25

Area of Interest

Retail Bank Services

Work Location Options

On-Site

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