Universal Banker

Beaconbank; New York (NY); On-site; USD 27,552 - 37,374; Full time

Job summary

RadNet, Inc. is hiring for a customer service role in New York, NY. Responsibilities include identifying customer needs, making sales, and providing operational support for banking services.

The ideal candidate will have proven experience in customer service or sales and a high school diploma or equivalent. Strong communication skills are essential, along with the ability to handle cash and build client relationships.

This position offers opportunities for growth and requires availability to work Saturday hours.

Qualifications

• Proven experience in a goal-oriented sales or customer service environment.
• Cash handling experience preferred.

Responsibilities

• Identify customer needs for sales and build customer loyalty.
• Perform general operational duties for checking, savings, loans, and other services.
• Create exceptional client experiences by demonstrating Bank’s values.

Skills

Strong communication (verbal/written) skills

Ability to identify customer needs and make appropriate sales

Basic computer skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Division: Retail Banking
Department: Various – Branch Network
Reports to: Financial Center Manager
Status: Non-Exempt
Grade: 5

Pay Range: $20.00 - $27.13

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Delmar, NY - 255 Delaware Ave

Purpose/Objective

Identify customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Bank’s main point of customer contact; maintains working knowledge of established policies and operating procedures.

Key Accountabilities

• Customer Service – 50%
  • Creates an exceptional client experience by demonstrating Berkshire Bank’s “BeFIRST” values displaying energy and spirit to create a positive and collaborative work environment.
  • Excel at client service skills at all times to promote a positive brand image for Bank through face to face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for your business.
  • Establishes, develops, and retains relationships with existing and potential clients by offering and selling products and services to meet the client’s needs
  • Demonstrates excellent client service skills, telephone etiquette and communication (verbal/written), abilities at all times to promote positive image for the Bank and build client loyalty.
  • Explains Bank policy and procedures to clients and resolves routine service concerns.
  • Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Planner and Salesforce.
  • Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage.
  • Is proficient in the digital banking space and can assist clients with adoption.
• Client Service Line Duties – 50%
  • Executes an extensive variety of client transactions accurately and efficiently to build client relationships and trust in accordance with established Bank regulations, policies, and procedures.
  • Maintains working knowledge of all products offered by the Bank and corresponding regulations, policies, and procedures.
  • Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.
  • Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the client.
  • Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments.
  • Provides back up to Financial Center Manager, Assistant Financial Center Manager, and Financial Center Supervisor as needed and facilitates and participates in branch staff meetings.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable (by exception only based on business need). Available to work Saturday hours and travel to nearby offices as required.

Percentage of time spent on each area of key accountabilities will vary from branch to branch.

Education

• High school diploma or equivalent

Experience

• Proven experience in a goal-oriented sales or customer service environment
• Cash handling experience preferred

Skills & Knowledge

• Strong communication (verbal/written) skills, with ability to conduct face to face interaction
• Ability to identify customer needs and make appropriate sales
• Basic computer skills
• Interpersonal skills

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].

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