Universal Banker

Confidential; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Confidential in Memphis, TN is seeking a customer-service driven banking professional for an onsite teller/platform support role. You will handle deposits, withdrawals, and account openings, while promoting bank products and delivering excellent service.

The position involves outbound outreach during campaigns, loan application assistance, and strict adherence to regulatory requirements; prior teller experience is preferred.

Qualifications

• High school diploma or GED with 1 year teller experience preferred.
• Background check and SAF E Mortgage Licensing Act compliance required; ongoing employment contingent upon meeting regulatory requirements.

Responsibilities

• Process daily financial transactions including deposits and cash handling.
• Open and maintain checking, savings, and other deposit accounts.
• Cross-sell bank products and refer clients to partners.
• Conduct outbound calls during campaigns.
• Assist with loan applications and hand off to the appropriate associate.
• Ensure compliance, risk management, and audit controls in daily operations.
• Deliver strong client experiences and resolve questions promptly.

Skills

Customer service

Sales experience

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Location

This will be onsite as listed in the job posting.

Weekly Scheduled Hours

Monday- Thursday 8:30AM-4PM | Friday 8:30AM-6PM | Saturday 9am 1pm

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sales and service: Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
• Assist client with loan application for personal/retail consumer needs and handing off the processing of these applications to the appropriate associate.
• Client experience: Research and resolve problems and respond to client inquiries on account status. Deliver excellent client experiences consistently and promptly resolve client issues effectively. Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Compliance and risk management: Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Operational efficiency: Assist banking center associates with all aspects of daily operations as needed, including audit controls. Assist banking center management with on the job training of new associates. Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Perform all other job-related duties as assigned.

QUALIFICATIONS

• High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.
• As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.