Universal Banker

Peoples-Bank; Lemont (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Peoples Bank in Lemont is seeking a Universal Banker I to deliver prompt, friendly service and identify customer needs. You will handle teller transactions, maintain the cash drawer, and refer suitable bank products while adhering to Bank policies.

The role requires team collaboration, sound decision making, and attention to security guidelines. The position offers growth opportunities and a pathway to broaden product knowledge in a dynamic banking center environment.

Qualifications

• High school diploma or its equivalent.
• Six months of customer service/cash handling experience required.
• Experience with Microsoft Office Suite required.
• Must have smartphone (iOS or Android) that is able to support security features required by the Bank's IT security guidelines.

Responsibilities

• Processes all teller line transactions at a proficient level; deposits, loan payments, cash handling, endorsements, checks, official checks, and overrides as needed.
• Counts and balances the cash drawer daily and resolves discrepancies.
• Follows BSA/AML/OFAC policies and procedures to report suspicious activity.
• Maintains confidentiality of bank information and acts with integrity.
• Engages customers to understand needs and make product/service recommendations.
• Assists customers with routine questions and account maintenance requests.
• Develops proficiency in vault transactions, end-of-day processing, and teller line operations.
• Knowledge of the bank's security system and alarm testing.

Skills

Customer service

Cash handling

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

This is a great opportunity for a Universal Banker I at our Lemont Banking Center.

JOB SUMMARY

Provide prompt, efficient and friendly service to ensure an excellent customer experience for all customers and employees. Acknowledges customers' needs with suggestions and referrals of appropriate Bank products and services. Perform all tasks accurately and efficiently while remaining in compliance with the established Bank policies and procedures. These individuals will need to be outgoing, sales oriented, flexible, adaptable and results driven. They must demonstrate the ability to work independently and with a team, make sound decisions and use critical thinking skills.

DUTIES AND RESPONSIBILITIES

• Processes all teller line transactions at a proficient level; including but not limited to accepting deposits and loan payments, verifying cash and endorsements, cashing checks, issuing official checks and potentially including providing overrides and approvals
• Counts and balances the cash drawer daily, taking proactive steps to identify and resolve discrepancies when the balance is off
• Follows BSA/AML/OFAC policies and/or procedures to report any suspicious activity
• Always maintains integrity, including keeping all Bank business and information confidential
• Regularly engages customers to understand needs and make appropriate product and service recommendations
• Easily assists customers with routine questions and account maintenance requests
• Will make progress to become proficient in the following:
  • Process vault transactions – including balancing and all other required daily transactions
  • Open and close banking center (including all end of day processing)
  • All required operational activities of the teller line
  • Has knowledge of the Bank's security system and assists in testing alarms
  • Assists in completing all required reports
• Experience, knowledge and proven sound decision-making lead to higher limits and authority

QUALIFICATIONS

• High school diploma or its equivalent
• Six months of customer service/cash handling experience required
• Experience with Microsoft Office Suite required
• Must have smartphone (iOS or Android) that is able to support security features required by the Bank's IT security guidelines

ABOUT US

For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.

Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With Peoples Banking Centers spreadconveniently located across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.

At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.

For more information on benefits visit the Careers page of our company website at https://www.ibankpeoples.com/resources/careers.

Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Equal Housing Lender/ Member FDIC