Universal Banker

Hancock Whitney Corp.; Lafayette (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Hancock Whitney Corp. seeks a customer-focused professional to build and retain client relationships at a financial center in Lafayette, LA. You will advise clients on banking products, educate on digital channels, and process routine transactions with accuracy.

The role emphasizes risk awareness, compliance, and strong service in a busy branch. Experience in sales or client service, a high school diploma or GED, and familiarity with banking systems are required; NMLS registration is required

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 1+ year of sales, client service, or retail experience.
• Ability to build and expand client relationships; cash handling experience.
• Proficiency with banking systems and digital tools; NMLS registration required.

Responsibilities

• Build, manage, and retain client relationships through outreach and needs assessments.
• Serve as trusted advisor, matching financial products to client goals.
• Educate clients on self-service and digital banking solutions for 24/7 access.
• Process deposits, withdrawals, and loan payments accurately and efficiently.
• Greet and assist clients at the lobby; monitor risk and ensure a positive experience.
• Refer clients to internal partners for mortgages, business banking, and investments.
• Develop a sales pipeline to achieve goals and support branch growth.
• Uphold risk, compliance, and security standards; support community outreach.
• Maintain safety and awareness of surroundings to protect clients and staff.

Skills

Client relationships

Sales experience

Customer service

Digital banking tools

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Banking systems

NMLS registration

Cash handling

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
• Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
• Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Participate in community outreach and business development activities to expand the client base.
• Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High school diploma or GED required; Bachelor's degree preferred 1+ year of sales, client service, or retail experience required; prior banking experience preferred Will also consider a Bachelor's degree plus cash handling and customer service experience in retail/financial services Demonstrated ability to build and expand client relationships Proficiency navigating multiple banking systems and digital tools NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions.
• If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values-timeless ideals vital to our culture since the 1800s that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future.

Learn more at hancockwhitney.com/ourstory