Universal Banker

Spencer Savings Bank; Hackensack (NJ); On-site; USD 45,000 - 56,000; Full time

Job summary

Spencer Savings Bank in Hackensack, NJ is seeking a Universal Banker to join our full-time team. You will process a variety of financial transactions, open accounts, cross-sell bank products, and deliver a consistently high level of customer service.

The role requires balancing cash drawers and meeting sales expectations within bank policies. Qualifications include a high school diploma or GED and a minimum of 2 years of teller or platform experience.

Qualifications

• High school diploma or GED.
• Minimum of 2 years bank teller and/or platform experience preferred.
• Experience delivering exceptional client service.

Responsibilities

• Operate teller window and process deposits, withdrawals, loan payments, and checks.
• Open accounts and resolve customer service issues.
• Cross-sell and refer products to customers.
• Research and resolve transaction errors with management support.
• Follow bank policies and complete CTRs/SARs accurately.
• Assist with end-of-day tasks and participate in branch events.

Skills

Customer service

Sales

Cash handling

Banking operations

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker

Full Time TELLER Hackensack, NJ, US

2 days ago Requisition ID: 1666

Salary Range: $45,040.00 To $56,300.00 Annually

BASIC FUNCTION

The Universal Banker responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers’ needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts. The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization.
This position is responsible for managing and balancing cash drawers well as meeting sales expectations, which include deposit, loan and revenue generating referrals. Responsibilities may also include assisting the Financial Center supervisor with the teller line and end of day functions and preparing daily paperwork according to branch procedures. Works under general supervision.

MAJOR RESPONSIBILITIES

• Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks
• Operates at the platform to open accounts and resolve customer service issues
• Responsible for providing consistent extraordinary client experience by executing on Spencer’s customer service behaviors
• Research and resolves all transaction errors that occur and engages management support when needed
• Executes the internal sales process by engaging the customer in conversation during customer platform interaction to identify needs and recommends appropriate products and services
• Engages customer in conversation during the customer transaction to identify needs and refers them to the platform when working at the teller window
• Operates within the confines of the bank’s compliance and operational policy and procedures
• Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner
• Assists AFCM with end-of-day branch proof tasks including ATM and Vault
• Participates in internal and external branch events as well as local community events
• Must be able to work a flexible hourly schedule as requested
• May be asked to travel & work at other branches in the network
• Presents a professional image
• Provides access to safe deposit boxes
• Open and/or closes branch with management
• Perform other duties as required

JOB REQUIREMENTS

Education:

High school diploma or GED

Experience:

• Minimum of 2 years bank teller and/or platform experience preferred