Universal Banker

Choiceone-Bank; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

ChoiceOne Bank in Grand Rapids, MI is searching for a customer-focused banking professional to join our branch team. You will help clients with everyday banking needs, educate them on deposit and loan products, and provide exemplary service.

Responsibilities include processing transactions, opening new accounts, and generating referrals to deepen relationships while adhering to regulatory requirements. This role emphasizes accuracy, compliance, and customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• Minimum of six months’ cash handling experience preferred.
• One year of customer service in banking, financial services or goal-drive retail sales preferred.
• Successful completion of ChoiceOne’s Retail Advancement Program (RAP).

Responsibilities

• Provide excellent customer service and effectively resolve customer challenges.
• Understand and educate customers on consumer deposit and lending products.
• Drive sales with a disciplined sales process and use current banking technology to drive both sales and service.
• Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Open new personal and business accounts in accordance with bank policies and regulatory requirements.
• Process customer day-to-day transactions as needed.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position.
• Be familiar with and comply with all federal and state banking regulations as applicable.

Skills

Communication

Analytical

Technical skills

Quality

Quantity

Dependability

Flexibility

Initiative

Education

High School Diploma or equivalent

Job description

Corporate Values & Mission“Provide superior service, quality advice and show our utmost respect to everyone we meet.”General SummaryProvide exemplary customer service to our clients. Responsible for building relationships by recommending appropriate deposit, loan, and other banking products. When needed, will also process customer transactions to provide excellent customer service.Reports To: Assistant Branch Manager, Branch ManagerEssential Duties and ResponsibilitiesProvide excellent customer service and effectively resolve customer challenges.Understand and educate customers on consumer deposit and lending products.Drive sales with a disciplined sales process and use current banking technology to drive both sales and service.Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.Adhere to all operational, security, risk and regulatory policies and procedures.Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.Process customer day-to-day transactions as needed.Opens new personal and business accounts in accordance with bank policies and regulatory requirements.Additional responsibilities as assigned.Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.Be familiar with and comply with all federal and state banking regulations as applicable.CompetenciesCommunication – Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.Analytical – Synthesize complex and diverse information; collect and research data; use intuition and experience to complement data.Technical Skills – Assess strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.Quality – Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.Quantity – Meet productivity standards; complete work in a timely manner; strive to increase productivity; works quickly and accurately.Dependability – Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.Flexibility – able to provide flexibility and adapt to changing schedules and/or work environments.Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.Physical Demands and Work EnvironmentAbility to work in an office environment which may include many hours of computer and telephone usage.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.QualificationsTo perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.Experience and/or EducationHigh School Diploma or equivalentMinimum of six (6) months’ cash handling experience preferredOne (1) year of customer service in banking, financial services or goal-drive retail sales preferredSuccessful completion of ChoiceOne’s Retail Advancement Program (RAP)Licenses & DesignationsNMLS