Universal Banker

Central Bank; Des Peres (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Central Bank in Des Peres, MO seeks a front-line Banker to open new accounts and provide teller services. You will handle deposits, withdrawals, payments, and greet customers, while cross-selling banking products and maintaining compliance with Bank Secrecy Act and regulations.

You may also support teller functions and work across departments to meet customer needs and ensure secure handling of cash and records. A strong service mindset and accuracy are essential.

Qualifications

• High school education or equivalent.
• Prior Banking experience is a plus.
• Cash handling and customer service experience preferred.
• Basic math skills; PC and typing skills required.
• Attention to detail required.
• Ability to read, write, and speak English.
• Strong customer relations skills and cooperative work style.

Responsibilities

• Open new accounts and perform account maintenance requests.
• Provide daily deposit services (deposits, withdrawals, payments, etc.).
• Maintain cash drawer and balance cash daily.
• Count, receive, and disburse cash; handle detainees and bait currency.
• Verify and balance cash drawer; maintain over/short records.
• Adhere to Bank Secrecy Act and regulatory requirements.
• Understand security procedures; respond appropriately to robbery scenarios.
• Deliver exemplary customer service in person and by phone.
• Cross-sell bank products and services to customers.
• Attend required training and participate in sales initiatives.
• Plan daily work flow to manage customer needs and processing.
• Assist in other duties and locations as needed.

Skills

Cash handling

Customer service

Cross-selling

Banking products

Regulatory compliance

Attention to detail

English communication

Education

High school diploma

Tools

PC skills

Typing

Job description

The individual in this position will primarily serve in the capacity of opening new accounts but may occasionally fill in on the teller line when needed. Individuals in this position provide a variety of teller and new account services such as handling deposits, withdrawals, payments, greeting customers and opening and maintaining accounts. Operates a variety of office equipment. Explores customer needs and cross-sells services that are in the best interest of the customer. Make appropriate referrals to other business units for traditional and non-traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank of St. Louis guidelines.
• Prepare necessary forms for proper completion of the Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory
• issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain a neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
• Opens new accounts and performs account maintenance requests.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet the needs of customers.
• Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.
• Participate in sales programs to generate new customers.
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
• Acquire and maintain knowledge of all bank products and services.
• Attend all required training.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities. May be assigned new account responsibilities. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.

POSITION SUMMARY:

The individual in this position will primarily serve in the capacity of opening new accounts but may occasionally fill in on the teller line when needed. Individuals in this position provide a variety of teller and new account services such as handling deposits, withdrawals, payments, greeting customers and opening and maintaining accounts. Operates a variety of office equipment. Explores customer needs and cross-sells services that are in the best interest of the customer. Make appropriate referrals to other business units for traditional and non-traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank of St. Louis guidelines.
• Prepare necessary forms for proper completion of the Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory
• issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain a neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
• Opens new accounts and performs account maintenance requests.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet the needs of customers.
• Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.
• Participate in sales programs to generate new customers.
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
• Acquire and maintain knowledge of all bank products and services.
• Attend all required training.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities. May be assigned new account responsibilities. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.

Qualifications

POSITION REQUIREMENTS:

• High school education or equivalent.
• Prior Banking experience is a plus.
• Cash handling and customer service experience preferred.
• Basic math skills required. PC and typing skills required.
• Attention to detail required.
• Ability to maintain regular and punctual attendance.
• Ability to read, write, and speak English. Effective oral and written communication skills.
• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
• Must possess good judgment skills and the ability to handle confidential information.
• Ability to work quickly and accurately, to analyze information and make decisions.
• Willingness to assume additional responsibilities/duties/projects as they arise.
• Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Hours

Monday - Friday 9:00am - 5:00pm; Saturday 9:00am - 12:00pm