Universal Banker

Peoples Bank; Crown Point (IN); On-site; USD 23,000 - 27,000; Full time

Job summary

Peoples Bank in Crown Point is seeking a Universal Banker I to deliver prompt, friendly service and actively refer banking products to customers. You will follow policies, work independently and with a team, and use critical thinking to meet customer needs.

Daily duties include processing teller transactions, balancing cash, and handling routine account maintenance while maintaining confidentiality and security of information. This role offers growth within a trusted Indiana bank.

Qualifications

• High school diploma or equivalent.
• Six months of customer service/cash handling experience.
• Experience with Microsoft Office Suite.
• Must have smartphone (iOS or Android) that supports IT security features.

Responsibilities

• Processes all teller line transactions at a proficient level, including deposits, loan payments, checks, and official checks.
• Counts and balances the cash drawer daily and resolves discrepancies.
• Follows BSA/AML/OFAC policies and reports suspicious activity.
• Maintains confidentiality of bank information and acts with integrity.
• Engages customers to assess needs and recommend appropriate products and services.
• Assists customers with routine questions and account maintenance requests.
• Progressively learns vault transactions, end-of-day processing, and teller-line operations.
• Supports testing of security alarms and completes required reports.

Education

High school diploma or its equivalent

Tools

Microsoft Office Suite

Job description

This is a great opportunity for a Universal Banker I at our Crown Point Banking Center.

Job Summary

Provide prompt, efficient and friendly service to ensure an excellent customer experience for all customers and employees. Acknowledges customers' needs with suggestions and referrals of appropriate Bank products and services. Perform all tasks accurately and efficiently while remaining in compliance with the established Bank policies and procedures. These individuals will need to be outgoing, sales oriented, flexible, adaptable and results driven. They must demonstrate the ability to work independently and with a team, make sound decisions and use critical thinking skills.

Duties And Responsibilities

• Processes all teller line transactions at a proficient level; including but not limited to accepting deposits and loan payments, verifying cash and endorsements, cashing checks, issuing official checks and potentially including providing overrides and approvals
• Counts and balances the cash drawer daily, taking proactive steps to identify and resolve discrepancies when the balance is off
• Follows BSA/AML/OFAC policies and/or procedures to report any suspicious activity
• Always maintains integrity, including keeping all Bank business and information confidential
• Regularly engages customers to understand needs and make appropriate product and service recommendations
• Easily assists customers with routine questions and account maintenance requests
• Will make progress to become proficient in the following:
• Process vault transactions - including balancing and all other required daily transactions
• Open and close banking center (including all end of day processing)
• All required operational activities of the teller line
• Has knowledge of the Bank's security system and assists in testing alarms
• Assists in completing all required reports
• Experience, knowledge and proven sound decision-making lead to higher limits and authority

Qualifications

• High school diploma or its equivalent
• Six months of customer service/cash handling experience required
• Experience with Microsoft Office Suite required
• Must have smartphone (iOS or Android) that is able to support security features required by the Bank's IT security guidelines

About Us

For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.

Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With Peoples Banking Centers spread conveniently located across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.

At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.

For more information on benefits visit the Careers page of our company website at https://www.ibankpeoples.com/resources/careers.

Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Equal Housing Lender/ Member FDIC

Salary: $16.39 - $19.28 per hour

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