Universal Banker

Gnb Bank; Ackley (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

GNB Bank in Ackley, IA seeks a teller to process transactions and maintain a cash drawer while delivering excellent customer service. You will interview customers opening accounts, cross-sell products, and support deposit and withdrawal activities with accuracy.

Responsibilities include balancing cash, assisting with ATM, and ensuring compliance with bank policies while maintaining professional customer relations.

Qualifications

• High School diploma and 1-3 years teller experience preferred.
• Excellent organizational and project management skills.
• Ability to work in a team and build relationships.
• Strong customer service and sales orientation.

Responsibilities

• Process customer transactions and maintain cash drawer with accuracy.
• Interview customers opening accounts and cross-sell based on needs.
• Assist with deposits, withdrawals, checks, and payments.
• Balance cash drawer and assist with ATM as needed.
• Greet visitors and maintain professional public contact.
• Ensure compliance with policies and regulations.

Skills

Time management

Teamwork

Integrity

Communication

Adaptability

Interpersonal awareness

Collaborative relationships

Customer service

Education

High School diploma

Teller experience 1-3 years

Job description

Job Details

Job Location: Ackley, IA 50601

POSITION SUMMARY: Process customer transactions and maintain a cash drawer; interview potential and existing customers desiring to open accounts; sell/cross-serve based on customer needs while providing excellent customer service.

Supervisory Authority

None

Working Relationships – Internal

Works directly with Location Manager and other members of the deposit team. Works closely with all location staff.

Working Relationships – External

Works directly with customers and serves as primary contact with the public.

MAJOR DUTIES – ESSENTIAL

1. Process customer transactions:

   Represent the bank to customers in a courteous and professional manner, providing prompt and accurate service in the processing of transactions.

   Represent the bank to customers in a courteous and professional manner, providing prompt and accurate service in the processing of transactions.

   Receive and process commercial and individual checking and savings deposits and withdrawals. Accept and route payments for loans and credit cards.

   Accept checks for paying or cashing within predetermined limits.

   Sell money orders, official checks.

   Maintain and balance cash drawer within established standards. May balance ATM.

   Balance coin machine; wrap loose coins; count and package currency.

   Assist with bank mailings and other projects.

   Operate branch capture machine to verify and submit daily transactions.

2. Assist customers with opening and maintaining deposit products and services:

   Answer questions and explain available accounts both in person and via telephone.

   Interview customers to obtain information needed for opening retail and business accounts.

   Input customer information into system, gather all necessary signatures, provide proper disclosures at time of account opening, and file related forms in customer file.

   Assist customers with online banking access, debit card issues, gift card sales, savings bond redemption, and questions about GNB Bank products and services.

   Investigate, correct, and follow up on discovered errors upon customers’ request.

3. Cross-serve customers:

   Make recommendations on products/services that meet customer needs, and direct customers to others as needed for assistance.

   Make referrals to other GNB departments and subsidiaries.

4. Recognize irregularities or suspicious transactions/requests and report to appropriate staff.

5. Review and maintain reports as necessary for internal tracking purposes.

6. Answer and route incoming telephone calls. Take and deliver messages.

7. Greet visitors, identify needs and direct them to appropriate area.

8. Ensure operational integrity through compliance with all policies, procedures, and regulations.

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Qualifications

Education/Experience: High School diploma. 1-3 years demonstrated success as a Teller; Universal Banker knowledge or experience preferred.

Time Management

Must have excellent organizational and project management skills with the ability to meet deadlines and manage time effectively. Requires an innovative, continuous improvement focus to optimize service delivery in a shared services environment.

Teamwork

Must have the ability and desire to work cooperatively with others on a team. Listens and responds constructively to other team members’ ideas. Provides assistance, information, or other support to others, to build or maintain relationships with them.

Integrity and Confidentiality

Demonstrate the ability to hold confidential information and display honesty and high ethical standards. All customer and company information must be handled in a confidential manner.

Communication

Possess the ability (both written and oral) to express thoughts and ideas effectively; actively listen to others. Ensures that regular, consistent communications take place.

Adaptability

Must thrive in working in a positive, team-oriented environment, contributing to the ongoing success of the company. Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations. Must exercise sound independent judgment under limited supervision.

Interpersonal Awareness

Must have the ability to notice, interpret and anticipate others’ concerns and feelings, and communicate this awareness empathetically to others. Make others feel comfortable by responding in ways that convey interest in what they have to say, anticipate how others will react to a situation, and find non-threatening ways to approach others about sensitive issues.

Collaborative Relationships

Have the ability to develop, maintain, and strengthen partnerships with others inside and outside the organization. Show an interest in what others have to say; acknowledge their perspective and ideas. Take time to get to know coworkers, build rapport and establish a common bond.

Customer Service

Must understand the role of sales and customer service in a banking environment. Respond sensitively to the needs and priorities of the customer (both internal and external); recognize and take the appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.