United Express Asst. Manager

United Supermarkets, LLC; Lubbock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

United Express Assistant Manager at United Supermarkets, LLC focuses on guest relations and department leadership. You will support the Department Manager with ordering, merchandising, and training while driving safe, legal, and profitable operations in a fast-paced retail environment.

The role requires strong communication, reliability, and the ability to lead a team, meet financial goals, and maintain high store standards, including food safety and guest satisfaction.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Minimum of one year of retail management experience.
• Ability to obtain certifications to handle tobacco, alcohol, fuel, propane, and food service items.
• Ability to communicate professionally with all levels of management.
• Self-motivation, problem-solving, and ability to work with minimal supervision.
• Ability to perform physical tasks including bending, standing, lifting up to 50 lbs., and pushing/pulling up to 100 lbs.
• Proficiency with basic math and computer tasks (Word, Excel, Email).
• Bilingual English/Spanish a plus.
• Flexibility to work varied hours including weekends and holidays.
• Certified Food Safety Manager certification required.

Responsibilities

• Greet and engage guests upon entry to the department.
• Assist in interviewing, training, scheduling, performance, and productivity of department team members.
• Coordinate communication of information across the department.
• Maintain positive morale and a productive department environment.
• Demonstrate leadership by time management and delegation.
• Support division concepts and programs.
• Contribute to meeting financial goals.
• Ensure quality product availability and solutions for guests.
• Safeguard department assets and enforce policies for asset control.
• Maintain safe, clean, and organized work area; promote safe practices.
• Ensure department systems and processes are used correctly.
• Collaborate with Department Manager for leadership meetings to plan goals.
• Coach and develop team members with support from Department Manager and Talent Management.
• Coordinate books and manuals and manage inventory processes.
• Handle department issues in the absence of the Department Manager, including ordering and merchandising.
• Ensure Food Safety Procedures are followed and maintain safety standards.
• Demonstrate conflict management skills.
• Perform other duties as required by upper management.

Skills

Retail management

Leadership

Staff training

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Word

Excel

Email

Job description

The United Express Assistant Manager is first and foremost responsible for guest relations and satisfaction. They support the Department Manager regarding all department duties such as ordering, merchandising, maintaining department conditions and training department clerks. They are responsible for assisting the Department Manager in leading the efficient, effective, safe, legal and profitable operations of the department.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist in interviewing, training, scheduling, performance and productivity of all department team members
• Assists with communication of information distribution to entire department
• Responsible for maintaining positive atmosphere, spirit and morale within the department
• Demonstrate effective leadership skills by managing time and delegation
• Support and execute division concepts and programs
• Contribute in executing and meeting financial goals
• Ensure quality and consistent product availability and solutions to our guests
• Assist with safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
• Ensure department systems and processes are utilized consistently and correctly
• Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals
• Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management
• Assists with coordinating the books and manuals to ensure they are kept updated
• Assists with coordinating inventory process and reporting
• Must be able to take care of all department issues in the event of the absence of the Department Manager, which would include ordering, delegating, multitasking, forecasting, prioritizing and merchandising
• Ensure that Food Safety Procedures are adhered to
• Demonstrate good conflict management skills
• Performs other duties as requested or required by upper management

Key Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of one year of retail management experience is preferred
• Ability to obtain all certifications necessary and required to handle and sell tobacco, alcohol, fuel, propane, and food service items
• Ability to work and communicate with all levels of management and subordinates in a professional manner
• Ability to self-motivate, problem-solve and work with minimal supervision
• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
• Ability to stand for long periods of time (up to 4 hours)
• Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs.
• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email)
• Ability to work at fast-paced, but efficient and controlled manner
• Must maintain Certified Food Safety Manager certification
• Bilingual English/Spanish a plus
• Must be flexible to work various hours/shifts, including weekends and holidays
• Ability to accept supervisory coaching related to performance, work habits and attitude
• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.