Unit Services Representative - Intermediate Med Care - FT Evenings (3:15pm-11:45pm)

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health seeks a Unit Services Representative to welcome patients and families, answer inquiries, and support the unit with clerical tasks. You will help coordinate non-clinical needs, liaise with staff, and contribute to a positive patient experience on the unit.

The role emphasizes strong communication, organizational skills, and the ability to manage multiple tasks, schedules, and safety considerations in a busy healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Proficient computer skills and strong organizational abilities.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Serve as a welcome ambassador, guiding patients, families and visitors and explaining policies and procedures.
• Answer phones courteously and professionally.
• Maintain supplies, track equipment, and coordinate replacements as needed.
• Assist patients with non-clinical questions and personal needs.
• Provide clerical support for Advance Directives and patient communications.
• Share unit data and surveys to raise patient satisfaction and maintain public displays.

Skills

Computer skills

Organizational skills

Detail oriented

Weekend availability

Education

High school diploma or equivalent

Job description

Overview

Our team members are the heart of what makes us better. At Hackensack MeridianHealth we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

The Unit Services Representative acts as a `welcome ambassador' to facilitate and maintain positive guest relations with our patients, family members, visitors and physicians by welcoming and explaining hospital and unit policies and procedures, and addressing problems and concerns. The Representative also performs clerical support for the unit and Nurse Manager.

• Facilitates the flow of communication from patient, family member and/or visitor to hospital staff to maintain good working relationships essential to the accomplishment of assigned duties and enhanced delivery of health care.
• Answers telephone in a courteous and professional manner.
• Maintains supply levels, tracks and maintains equipment and orders replacements in a timely manner.
• Assists patients and families with any non-clinical questions, concerns and / or personal needs they may have (i.e. belongings, delays, support departments, etc.).
• Provides clerical support in completing Advance Directives including documentation, informing the physician and collaborating with Consumer Affairs.
• Creates awareness of patient satisfaction on the unit by accessing and printing unit data, comments and individual surveys, and managing public displays with this information, i.e. communication boards.
• Orients the patient to the unit and room and reviews the welcome handbook and what to expect including instructions for the television, the telephone, meal ordering, visiting policy, parking, discharge options and other non-clinical needs.
• Acts as a service recovery champion by maintaining the materials and tracking requirements.
• Handles routing inquiries / issues, and directs patient complaints to appropriate individual with complete information. Proactively seeks out issues and addresses them.
• Assures the environment of the area is in appropriate condition and free of safety concerns. Reports safety concerns to manager.
• Initiates help desk tickets to resolve any IT issues and works to resolve other equipment problems as they occur.
• Promotes patient safety by participating in one-to-one patient observation as assigned, i.e. patient sitting.
• Assists in escorting patients and visitors to and from the unit or department, as needed.
• Takes minutes at staff meetings.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High school diploma or equivalent.
• Proficient computer skills.
• Possess strong organizational skills and be detail-oriented in order to facilitate information, multiple tasks, and accurate completion of all required procedures.
• To work every other weekend.
• To work three (3) out of six (6) holidays.
• To work rotating schedule/shifts based on needs.

Education, Knowledge, Skills and Abilities Preferred:

• 2 years experience in front desk, reception or customer service role
• Proficiency in a second language.

Starting Minimum Rate

Minimum rate of $18.62 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.