Unit Secretary - Unit 58 Ortho/Neuro/ENT - 11pm - 7:30am

Greater Baltimore Medical Center (GBMC); Baltimore (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

Greater Baltimore Medical Center (GBMC) seeks a secretary to provide secretarial support for an assigned nursing unit under general supervision. Responsibilities include maintaining patient and unit records, receptionist duties, coordinating with other departments, and managing equipment and supply inventories.

The role also involves processing post-discharge phone calls, assisting with unit operations, and supporting staff to ensure timely, courteous patient care while upholding GBMC values.

Qualifications

• High school diploma or equivalent; familiarity with medical terminology to transcribe physician orders.
• Ability to read and write to complete requisition forms and computerized order entries.
• Ability to learn to use a computerized order entry system for therapies, tests, meals, transfers and discharges.

Responsibilities

• Maintain accurate and complete patient medical records and unit records.
• Serve as unit receptionist for hospital staff, patients and visitors; coordinate with other departments.
• Maintain unit statistics, charges and logbooks.
• Maintain equipment and supply inventories and ensure adequate supplies.
• Observe safety measures and help keep the environment clean and orderly.
• Assist with limited patient care duties as directed by nursing staff.
• Assist in orienting new personnel to the unit.
• Make discharge calls to solicit feedback on hospital stay.

Skills

Oral & written communication

Requisition & order-entry literacy

Computerized order entry

Prioritization

Stress management

Medication safety

Education

High school diploma or equivalent

Tools

None

Job description

Under general supervision and according to established policies and procedures, provides secretarial support for assigned nursing unit.
Functions include, maintenance of patient and unit records, receptionist activities, coordinating with other departments, maintenance of equipment and supply inventories, post discharge phone calls.

Education

* High school degree or equivalent required.
* Familiarity with medical terminology normally acquired through completion of a medical terminology course to be able to transcribe physician orders.

Licensures/Certifications

* N/A

Experience

* 6 months of experience preferred

Skills

* Skill in oral and written communication.
* Ability to read and write to complete requisition forms and computerized order entries, comprehend and communicate complicated verbal and written instructions and ability to perform basic math skills in order to calculate total patient census, order supplies, assemble charts.
* Ability to learn to utilize a computerized order entry system to request specific therapies, tests, meals for patients, to transfer and discharge patients and familiarity with the keyboard.
* Ability to prioritize as well as attend to multiple demands and requests simultaneously.
* Ability to function effectively under stress.
* Competent to safety handle medications

Principal Duties and Responsibilities

* Maintains accurate and complete patient medical records, records pertinent routine information, files reports/test results, follows up on missing records/reports with appropriate parties, assembles medical records for patient discharge or transfer, and ensures that only authorized persons have access to them.
* Acts as unit receptionist for hospital personnel, patients and visitors. Provides assistance to staff and patients/guests, frequently interacting and coordinating with other departments, to ensure prompt, courteous and effective delivery of care and responsiveness to patients/guests needs.
* Maintains accurate unit records such as unit statistics, charges and logbook.
* Maintains equipment and supply inventories. Maintains adequate supplies in appropriate areas throughout the shift per unit standard.
* Observes appropriate safety measures and assists in maintaining a clean, orderly environment according to hospital and unit policies and procedures.
* Assists with limited patient care duties such as passing trays and transporting of patients, when necessary and only as directed by nursing personnel.
* Assists the professional staff in orienting new personnel to the unit.
* Performs discharge phone calls to patients to solicit feedback on their hospital stay using the appropriate form. Refer clinical questions to charge nurse for follow up.

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$16.86 - $25.00

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.