Unit Secretary - Surgical Unit

Confluence Health; Wenatchee (WA); On-site; USD 24,000 - 39,000; Full time

Job summary

Confluence Health in Washington state is seeking to support physician and nursing staff by handling phone coverage, scheduling, patient flow and related paperwork and electronic workflows, ensuring efficient and pleasant patient care. The role reports to Unit Clinical Manager/Director.

Essential duties include answering calls, scheduling, admitting/discharging, and maintaining knowledge of workflows, while adhering to policies and CPR certification requirements.

Qualifications

• High school graduate or GED required.
• Must possess basic computer skills related to Windows navigation, mouse usage, keyboarding, email communication and password management.
• Ability to type at least 35 wpm.
• Certified Nursing Assistant Licensure is desirable.

Responsibilities

• Answers phones; takes accurate messages; communicates with physicians and nurses as needed; returns calls as directed by physicians or nursing staff while maintaining a pleasant and welcoming demeanor.
• Makes appointments understanding the scheduling workflows of the various providers.
• Schedules special exams, lab, x-ray, and/or surgical procedures as directed.
• Assists with admit, discharge, and transfer workflows.
• Assists patient based on skills and scope.
• Actively maintains current knowledge base on workflows and process.
• Adheres to Confluence Health policies and unit standards.
• Required to maintain active Basic Life Support (CPR) certification.
• Performs other duties as assigned.

Skills

Typing 35 wpm

Basic computer skills

Education

High school diploma or GED

Certified Nursing Assistant Licensure

Job description

Salary Range

$17.67 - $28.19

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

Summary

To assist the physician and nursing staff with the management of phone coverage, making appointments, patient flow and general paperwork and electronic workflows so that quality patient care can be provided as efficiently and pleasantly as possible. Accurately and concisely processes and communicates information to ensure accuracy and that patient needs are met.

Position Reports To:Unit Clinical Manager/Director

Essential Functions

1. Perform related assignments and tasks as requested in order to promote positive visitor, family, and staff relations.
2. Answers phones; takes accurate messages; communicates with physicians and nurses as needed; returns calls as directed by physicians or nursing staff while maintaining a pleasant and welcoming demeanor.
3. Makes appointments understanding the scheduling workflows of the various providers.
4. Schedules special exams, lab, x-ray, and/or surgical procedures as directed.
5. Assists with admit, discharge, and transfer workflows.
6. Assists patient based on skills and scope.
7. Actively maintains current knowledge base on workflows and process.
8. Adheres to Confluence Health and Central Washington Hospital/Wenatchee Valley Hospital policies and unit standards as applicable.
9. Required to maintain active Basic Life Support (CPR) certification.
10. Performs other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• High school graduate or GED.
• Must possess basic computer skills related to Windows navigation, mouse usage, keyboarding, email communication and password management.

Desired:

• Medical terminology course.
• Previous experience in a medical or related type of facility or office.
• Ability to type at least 35 wpm.
• Certified Nursing Assistant Licensure.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

• Walking - F
• Sitting/Standing - F
• Reaching: Shoulder Height - F
• Reaching: Above shoulder height - F
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - O

Working Conditions

• Many of the essential job functions of this position are done while seated at a desk. This may be in an open hallway or in a more confined space, depending on the department.

Job Classification

• FLSA: Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - No
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - Yes
• Noise - Yes
• Ionizing/Non-Ionizing Radiation - Not specified
• Infectious Diseases - Yes